Food Services Hickam Manager

POSITION OVERVIEW:

The Food Service Manager is responsible for managing the operations at the Hale Aina Dining Facility to provide food attendant services, to include the Flight Kitchen, key personnel and training for individuals with disabilities as part of our AbilityOne Program, equipment, materials, and services as described in the Performance Work Statement of the federal Hickam AFB Mess Attendant Services contract. Services include food preparation, patron eligibility screening, cashier, cash deposit, bill and coin fund, housekeeping, sanitation, table setting, special meal support, cleaning, preventative maintenance and equipment repair, extended meal for Special Services/Deployment Temporary Duty, and quality assurance. Performance is measured in terms of the facility’s overall performance, quality assurance evaluations, cost control, quality control and sanitation and personnel management. The Food Service Manager supports the mission, vision and values of the organization, and upholds and enforces the guidelines and policies of the organization, and demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, and motivation in all personal interactions and exemplifies Lanakila’s STAR service

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program Implementation and Infrastructure

• Carries out and oversees all aspects of the contract Performance Work Statement (PWS), special contract requirements and personnel management.
•  Order's subsistence and supplies, oversees subsistence management program. Maintains “zero” end of year cost balance.
• Plans and directs work of food service program staff to meet all requirements.
• Performs as the quality control manager, coordinates contractor quality control inspection program, deficiency resolution, and serves as the contractor liaison for all military excellence in food service competitions.
• Assures that employees conduct themselves professionally and respect the military they serve.
• Represents contractor in government representative meetings, accompanies quality assurance evaluators on inspections.
• Conducts periodic and unannounced quality assurance inspections. Maintains project manager’s office copy of the contract and modifications. Maintains a resource library of government and contractor information and management materials.
• Reviews all reports to satisfy total reporting requirements of the program administration.
• Ensures that staff receives necessary training and supervision to carry out the training requirements.
• Reviews and revises food services’ training curriculum as necessary
• Utilizes proper training techniques to train new employees and supervisors.
• Ensures that supervisors and staff follow current Federal, State of Hawaii, Department of Defense, Navy and Air Force Laws, regulations and directives.
• Inspects for all fire and safety hazards in the facility.
• Maintains first aid kit in the office.
• Ensures that proper use of tools and equipment are enforced.
• Knows how to deal with physical or mental emergencies of staff in the area. Ensures that staff obtains necessary training to deal with these emergencies. 

Other Duties:

• Assists with developing the annual budget and ensures projects are delivered on time, within scope and within budget through regular monitoring of outcomes and expenditures, on assigned projects.
• Reviews financial statements, reports, and statistical data to ensure accuracy and timely billing, payment, and reimbursement, as assigned.
• Demonstrates cultural competency and the ability to interact effectively with people of different cultures, socio-economic backgrounds, and cognitive abilities without bias.
• Serves as a role model for the staff, participants and volunteers and as a member of the leadership team works to create a healthful and respectful environment.
• Supervises and directs the day-to-day work of staff, assists with performance evaluations and improvement plans as needed, and appropriately addresses complaints, documents incidents and disciplines employees.
• Participates in the recruitment process and makes recommendations for hiring.
• Ensures all safety procedures and practices are followed and enforced, and that safeguards and proper safety gear, such as gloves and chemicals, are used when appropriate.
• Demonstrates the ability to work with confidential information and comply with established policies, procedures, and practices.
• Demonstrates a willingness to gain and possess thorough knowledge of Lanakila Pacific’s programs and seeks ongoing educational opportunities related to the position.
• Performs other reasonably related business duties as assigned, including but not limited to program promotion, representing the organization at events, and participating in fundraising activities.
• Completes training as mandated by organizational policy. 

KEY SELECTION CRITERIA:

Competencies: 

• Industry Knowledge:  Familiar with industry best practice, publications, and professional standards; adapts to new realities in the industry; understands the key needs of the industry and how it relates to Lanakila Pacific.
• Judgement and Decision Making:  ability to use good judgment and initiative by considering relative costs and benefits of situations.
• Communication:
  • Ability to give clear instructions or directions to others.
  • Ability to observe, evaluate and document effectively in writing at the executive level.
  • Ability to engage effectively in speaking and active listening.
  • Ability to choose a communication behavior that is both appropriate and effective for a given situation.
  • General ability to facilitate the transfer of information and knowledge through vocal or written communication. Ability to demonstrate emotional stability and the ability to relate to people.
  • Relationship Management:
    • Ability to launch and deliver a project requiring collaboration between multiple entities.
    • Ability to reconcile differences or to reach optimal results.
    • Ability to coordinate external resources or utilize body language and gesture when communication barriers exist.
    • Adaptable to changing situations such as lack of time or resources.
    • Ability to work cooperatively with diverse groups of people and the ability to work in a team setting and to maintain cooperative and productive working relationships.
    • Critical Evaluation:
      • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, identifying the best people for the job.
      •  Leadership:
        • Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective actions.
        • Ability to plan, organize, and meet deadlines. Ability to perform multiple tasks simultaneously.
        • Technology/Tools: ability to use various software systems, intermediate to advanced skills in Microsoft Office products, or other comparable programs.

MINIMUM QUALIFICATIONS:

Required

• Education: High School Diploma or Certificate of Completion or equivalent.
  • Experience:  Work in Commercial/ Government dining facilities/kitchens with operations experience equivalent to that required in this contract, including management experience in the same area of expertise.
  • Clearance/Certification:  1) TB clearance, 2) Criminal background check, 3) Pre-employment drug and alcohol testing, 4) Child Protective Services/Adult Protective check, 5) Military Base access. 
  • Valid driver’s license and clean driver’s abstract
  • CPR/First Aid Certification (Obtain on the job) 

Preferred:

• Education: Proficient MS Office documentation,
• Experience: Previous experience working with Government/Military environment.
• Certification: DOH certification.

WORKING CONDITIONS/HOURS:

• Monday through Friday, normal business hours 5:00 am – 1:00 pm; Hours and work days, including weekends and holidays, may vary due to operational needs and contract requirements. Indoors, kitchen environment, office setting (limited telework available), outdoors; may travel to see employees, other program sites, meeting sites, etc., as required.

COMPANY RIGHTS:

The above information has been designated to indicate the general nature and level of work performed for this position.  It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of the employee assigned to this job.  This job description does not constitute an employment contract.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job without undue hardship to the company.