Front Desk Agent

Summary:

The Front Desk Agent is the first and last impression of a guest’s experience at Waikiki Malia. The ideal candidate will have a friendly and easy-going personality while also being very perceptive, disciplined, and knowledgeable. A customer-oriented approach is essential.  

Essential Job Duties:

• Greets and welcome guests with a warm, friendly, and professional manner.
• Performs check in and check out procedures while posting guest charges accurately.
• Handles all guest information with confidentiality.
• Assists guests with questions, directions, and other important information regarding the hotel and surrounding neighborhood.
• Common sense and good judgment are crucial in this position. Must know how to field complaints and respond to them in an attentive, courteous, and efficient manner.
• Must be able to show initiative, including anticipating guest and operational needs.
• Perform a variety of other duties as assigned.

General Requirements:

• The Front Desk Agent must be reliable and flexible for scheduling;available on nights, weekends, and holidays (as necessary).
• High School diploma or equivalent required.
• Computer skills and knowledge are required.
• Experience in a hotel or related field is preferred.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Discounted parking on property
• Free meal program