Front Desk Agent

Jul 07 2025
Waikiki Malia |Honolulu|Full Time
Job Description

Summary:

The Front Desk Agent is the first and last impression of a guest’s experience at Waikiki Malia. The ideal candidate will have a friendly and easy-going personality while also being very perceptive, disciplined, and knowledgeable. A customer-oriented approach is essential.  

 

Essential Job Duties:

  • Greets and welcome guests with a warm, friendly, and professional manner.
  • Performs check in and check out procedures while posting guest charges accurately.
  • Handles all guest information with confidentiality.
  • Assists guests with questions, directions, and other important information regarding the hotel and surrounding neighborhood.
  • Common sense and good judgment are crucial in this position. Must know how to field complaints and respond to them in an attentive, courteous, and efficient manner.
  • Must be able to show initiative, including anticipating guest and operational needs.
  • Perform a variety of other duties as assigned.

 

General Requirements:

  • The Front Desk Agent must be reliable and flexible for scheduling;available on nights, weekends, and holidays (as necessary).
  • High School diploma or equivalent required.
  • Computer skills and knowledge are required.
  • Experience in a hotel or related field is preferred.

 

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Discounted parking on property
  • Free meal program