Guest Service Agent

Jul 15 2019
Alamoana Hotel |Honolulu|Full Time
Job Description

Guest Service Agent


Guests visiting the Ala Moana Hotel love our Guest Service Agents because they know our Guest Service Agents are knowledgeable, helpful and accommodating. The ideal candidate innately possesses exceptional customer service skills, the ability to multi-task and has a passion for hospitality. If you thrive in a fast paced environment, have a knack for problem solving and are energized by helping others, consider the Guest Service Agent position.

Responsibilities include:

  • Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
  • Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.

Qualified Candidates must possess:

  • The ability to communicate in English, both verbal and written
  • Excellent communication and multi-tasking skills
  • Previous customer experience and the ability to work effectively under pressure
  • Exceptional problem solving skills and the ability to maintain composure in difficult situations
  • The ability to work by themselves or part of a team


Please visit our website listed below to complete an online application.