Guest Service Manager (Food and Beverage)

Mar 08 2019
ALTRES Office |Honolulu|Full Time, $55,000 - $60,000 / year
Job Description

A well-known restaurant located in large Waikiki hotel is seeking a full-time Guest Service Manager. This role will be responsible for delivering exceptional guest experiences and ensuring high-quality daily operations from supervising hosts to resolving any challenges. 

 

Previous experience in the food and beverage industry, great leadership skills, and the ability to excel in a fast-paced environment are crucial for this role. 

 

Additional Responsibilities:

 

  • Provide outstanding guest service according to hospitality standards
  • Respond to guest needs and resolve any potential challenges
  • Supervise hosts, lead by example, and resolve personnel or scheduling issues
  • Provide input regarding wine selection and menu content
  • Implement effective guest relation and business development initiatives

 

Required Education and Qualifications:

 

  • Minimum 3 years of work experience in the food and beverage industry
  • Minimum 3 years of supervisory responsibility 
  • Extensive experience working in fast-paced environments
  • Excellent verbal, written, and interpersonal communication skills
  • Computer proficiency and knowledge of point of sales, reservation and purchasing systems
  • Ability to work flexible hours and days