HAWAI‘I CARES CARE CONTINUUM MANAGER – ID# 221456

Sep 03 2021
Category: Healthcare
Job Description

 

HAWAI‘I CARES CARE CONTINUUM MANAGER – ID# 221456.​ 

 

 

 

Thompson School of Social Work and Public Health.  Regular, Full-Time, RCUH Non-Civil Service positionwith the University of Hawai‘i at Manoa (UHM), Thompson School ofSocialWork and Public Health, Center on Aging, Hawai‘iCoordinatedAccessResourceEntrySy​stem(Hawai‘iCARES) Project, located in Pearl City, Hawai‘i.Continuation of employment isdependentuponprogram/operationalneeds,s​atisfactoryworkperformance,availabilityof​funds,and compliancewithapplicableFederal/Statelaws​.

 

 

 

MONTHLY SALARY:  Salary commensurate with qualifications. 

 

 

 

DUTIES:  Provides   leadership   in   SUD   functions,  including developing the core utilization management team for SUD services. Reviews cases with UM management team weekly and ensures staff has up-to-date evidence-based training for best practices in SUD treatment and recovery. Provides weekly review to Clinical Director about referrals in and out, BEs, and primary reasons for BEs declined. Makes recommendations for maintaining communication and collaboration between CARES and ADAD providers. Monitorscallsandprovidesdirectsupervision​fordifficultcalls.AssuresHawai‘i CARES maintains a level of service consistent with nationalaccreditation standards and best practice guidelines from key leaders in substance use disorder treatment. Develops key SUD indicators and assists in writingreportsbasedontheseindicators.  Provides periodicstatistical updates on Center calls with recommendations for quality improvement. Gathers, organizes, and inputs data from callsinto theMIS.Directs, supervises, and assigns work to Hawai‘i Cares staff as it relates to SUD function, in coordination with other Call Center managers. Recognizes problems, identifies possible causes,and resolves the full range of problems that may commonly occur insocial services. Manages staff schedules and assures adequatestaffing.Providesorarrangesforsta​ndbycoverage. Supervises limited authorizations for crisis services byaccesslineandincollaborationwiththeutil​izationmanagement process. Manages day-to-day operations and functioning of Hawai‘iCARES both independently and in collaboration with the Clinical Director and PI. Maintains relationships with contracted providers of crisis services and casemanagement,and other responders. Requiresflexibilityandwillingnes​stoworknights,weekends,andholidays.

 

 

 

PRIMARY QUALIFICATIONS: EDUCATION/TRAINING:  Bachelor’s Degree from an accredited four (4) year college or university in Social Work, Psychology, Public Health, Nursing, or other related human service. (Associate’s Degree from an accredited community college or university in Public Health, Nursing, or other related human service, Substance Abuse Counselor Certification (CSAC), and at least three (3) years of experience may substitute for a Bachelor’s Degree.).  EXPERIENCE:  At least five (5) years of professional experience in crisis support, casemanagement,workingwithindividualswith​mentalhealthorsubstanceuseneeds, or other behavioral health or social service field. Includes at leasttwo(2)yearsofworkingwith direct services in substance use disorder, and in leadership and management.  ABIL/KNOW/SKILLS:  Knowledge of substance use disorder, theories of behavior change, riskfactors, and crisis intervention strategies. Knowledge of the human problemsassociatedwithsubstanceuse,mental​illness,dualdiagnosis,homelessness, forensics, and case management, including knowledge ofserious mental illness and relapse factors associated with these disorders.Generalunderstandingofthemental​health,substanceuse,andcommunityservicess​ystemsandresources.Basicknowledgeofutiliz​ationmanagementandtheauthorizationprocess​,ManagementInformationSystems(ElectronicH​ealthRecords(EHRs)),anddatasystementryres​ponsibilities. Knowledge of management principles including, but notlimitedto,supervising/developingemploy​ees,EEO,workplacesafety,corrective/discip​linaryactions,andadministrationofpolicies​andprocedures. Abilitytocollect,evaluate,andrapidly interpretclientinformation and data. Ability to convey and integrate cultural caringconcepts in service delivery, as well as ability to work with diverse, at-riskpopulations in complex and sensitive situations. Ability to research socialservice and health resources, then translate this information for clients andcommunitymembers.Abilitytocollaboratea​ndworkthroughdifficultsystems’issueswit​hpublicandprivateprovidersofmentalhealths​ervices.Demonstrated ability to recognize problems, identify possible causes, andresolve the full range of problems that may commonly occur in socialservices.Abilitytoestablishworkstan​dards/expectationsandcleardirection to meet goals and objectives of ongoing work for direct reports.Ability to provide guidance, motivate, and engage direct reports througheffective communication and leadership.Ability to assign work and toestablish work rules and acceptable levels of quality and quantity of work.Ability to review work and evaluate performance, and develop required jobcompetenciesofdirectreports. PostOffer/EmploymentCondition: Mustbeabletopassapostoffercriminalbackgro​undcheck.  POLICY AND/OR REGULATORY REQUIREMENTS:  As a condition of employment, employee will be subject to all applicable RCUH policies and procedures and, as applicable, subject to the University of Hawai‘i's HIPAA/PHI privacy and security policy and the Department of Health HIPAA/PHI privacy and security policy. Violation of the RCUH's, the UH's, or the business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i's HIPAA/PHI privacy and security training and the Department of Health’s HIPAA/PHI privacy and security policy immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity's training requirements.

 

 

 

SECONDARY QUALIFICATIONS: Possession of, or demonstrated work towardsacquiring, Qualified Mental Health Professional (QMHP) licensure (e.g., Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), etc.) and Substance Abuse Counselor Certification (CSAC) from the International Certification and Reciprocity Consortium. Demonstratedknowledgeandexperienceinprovi​dingdirectservicesincludingscreenings,ass​essments, or interventions as part of an Assertive Community Treatment(ACT),IntensiveCaseManagement(IC​M)Team,CommunityBasedCaseManagement (CBCM), or a Crisis Response Team. Experience with electronic healthrecord systems. 

 


INQUIRIES:  Leomar Leano 956-6059 (Oahu). 

 

 

 

Please apply directly on the RCUH website to be considered for the position.

 

 

 

APPLICATION REQUIREMENTS: Please go to www.rcuh.com and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. All RCUH employees and positions are subject to the August 5, 2021 Emergency Proclamation requiring all State/RCUH employees to be fully vaccinated for COVID-19 or be subject to weekly testing for COVID-19.  All post-job offer/new hires will be required to show proof that they are fully vaccinated (e.g., their CDC COVID-19 Vaccination Record Card) or a Negative COVID-19 Test result during the onboarding process.  Requests for religious or medical accommodation will be conducted on a post-job offer basis. Individuals granted an accommodation will be subject to the weekly testing requirement. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected] If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-0872. 

 


 

CLOSING DATE:  September 6, 2021. 

 

 

 

RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University ofHawai‘i.

 

 

 

Equal Opportunities Employer – Minorities/Women/Disability/Veteran.