Help Desk Tech

Jul 03 2018
Snelling Staffing Services |Honolulu|Full Time, $17.00 - $20.00 / hour
Job Description

- Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance


- Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where require


- Evaluate, prioritize and respond to service requests with a resolution


- Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware product


- Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal Construct, install, and test customized configurations based on various platforms and operating systems Monitor and test PC performance and provide statistics and reports Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs


- Maintain communications with end users to ensure systems continually meet business needs Under supervision, perform periodic system maintenance


- Place vendor service calls when necessary to resolve hardware or software failures


- Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network


- Generate metrics, project status reports and operating status reports for management and team members Provide service desk and technical support to users


- Perform routine problem analysis and resolution design for systems and applications Support, communicate, reinforce and defend the mission, values and culture of the organization


- Maintain timely and accurate helpdesk records using the ticket management system



-At least 1 year of medical/healthcare environment are preferred


-Must Pass a Criminal Background Check


-Work Independently