HelpLine Advocate: Remote

Remote Helpline Advocate
Hawaiʻi (Remote) | Full-Time | Non-Exempt

Join an organization that makes a real difference. The Domestic Violence Action Center (DVAC) is a trusted nonprofit dedicated to empowering survivors and building safer communities across Hawaiʻi. We are seeking a compassionate, skilled, and mission-driven Remote Helpline Advocate to provide crisis intervention, short-term advocacy, and vital support to individuals experiencing intimate partner abuse—all from a secure home-based work environment.

About the Role

As a Remote Helpline Advocate, you will respond to callers seeking safety, information, and resources related to domestic violence. You will provide trauma-informed crisis counseling, conduct safety and lethality assessments, and offer short-term advocacy services to a caseload of approximately 20–25 clients. This position requires strong assessment skills, emotional resilience, technical proficiency, and the ability to work independently while remaining closely connected to a collaborative team. Maintaining strict confidentiality and professionalism in a remote setting is essential.

What We Offer

• 100% paid Medical, Dental & Vision (UHA)
• 14 Paid Holidays, including your birthday off
• Up to 6+ weeks annual PTO, with accrual starting Day 1
• 401K Retirement Plan (Mutual of America)
• Life Insurance, Pet Insurance & FSA options
• Remote work flexibility within Hawaiʻi
• Monday–Friday schedule
• A passionate, mission-aligned team making a daily impact

Key Responsibilities

• Provide scheduled helpline coverage and respond to incoming crisis calls
• Establish non-judgmental, trauma-informed dialogue that fosters trust and safety
• Conduct needs, safety, risk, and lethality assessments
• Engage callers in safety planning and provide crisis counseling
• Provide accurate information regarding DVAC services, community resources, and legal options (including Temporary Restraining Orders and related remedies)
• Offer short-term advocacy services, including follow-up support and referrals
• Assess for primary aggressor and readiness for change when appropriate
• Facilitate referrals to long-term advocacy, legal services, or other DVAC programs when needed
• Maintain accurate and timely documentation in the agency database
• Preserve client confidentiality and adhere to all agency ethical standards
• Collaborate virtually with DVAC staff, advocates, and legal team members
• Track and submit required service statistics
• Attend at least four relevant professional development trainings annually
• Provide culturally responsive services with attention to language access needs
• Perform other duties as assigned

Additional Remote Work Expectations

• Maintain a confidential, distraction-free workspace at all times
• Use agency-provided systems in compliance with data security standards
• Be available via phone, email, and messaging platforms during scheduled work hours
• Participate in virtual team meetings, case reviews, and supervision
• Manage crisis situations independently while working remotely, accessing supervisory support as needed
• Maintain reliable high-speed internet and proficiency with remote tools (phone systems, video conferencing, case management databases, Microsoft Office or similar platforms)

Minimum Qualifications

• Bachelor’s degree or at least one year of experience working with domestic violence clients, crisis counseling, or related services
• Knowledge of domestic violence law and community resources
• Working knowledge of criminal and civil justice systems
• Strong written and verbal communication skills
• Excellent problem-solving and organizational abilities
• Ability to multi-task and work collaboratively in a remote team environment
• Access to reliable high-speed internet and a secure private workspace suitable for confidential client communication

We believe all persons should be treated with equality, dignity, and fairness. Through high-quality and culturally sensitive programs delivered with integrity and compassion, we are creating safety and self-sufficiency for survivors and their children.

Apply today with your resume, cover letter, and three references.