Helpline Specialist

We believe all persons should be treated with equality, dignity and fairness. With high quality and culturally sensitive programs, delivered with integrity and compassion we are creating safety and self-sufficiency for survivors and their children.

Please submit a cover letter and list of 3 references.

The Domestic Violence Action Center is seeking a Full Time Helpline Specialist/advocate.

• Full time position M-F, 8am - 5pm, downtown Honolulu.
• Benefit package includes 100% paid; health, dental and vision insurance with UHA.
• 14 paid holidays
• Birthday Off
• 401K options with Mutual of America
• Upon completion of 3 months, earn paid leave, wellness days and life insurance.

Qualifications for Helpline Specialist

• 1 year experience working on telephone, text & chat helpline/hotline.
• Knowledge or education of the dynamics of Domestic Violence.
• Helpline specialist must have experience working with crisis callers. Would be helpful with understanding of domestic violence, crisis counseling services and referrals.
• Helpline Specialist must be proficient in Outlook and computer literate.
• Helpline specialist must be a good problem solver, posses effective written and oral communication.
• Ability to assess primary aggressor, ability to assess readiness for change, willingness to learn, develop and train on language access issues; familiar with multi-cultural styles of communication.
• Highly organized with ability to multi-task.

Some Responsibilities include:

• HELPLINE Specialist will provide helpline coverage as assigned.
• HELPLINE Specialist will thoroughly assess the needs of callers and process inquiry calls.
• HELPLINE Specialist will screen and deliver referrals to the legal team for TRO and divorce/paternity representation; and to advocates for longer-term support services; provide referrals and procedures for obtaining temporary restraining orders and applying for child support; reporting child abuse and using the justice system.
• Review and manage Helpline database including periodic auditing of database entries for accuracy, comprehensiveness, and potential training issues (quality control).
• HELPLINE Specialist will administer a risk assessment, as necessary, for callers.
• HELPLINE Specialist will provide safety planning and crisis support to callers, as necessary.