Homebase Program Coordinator

Mar 19 2021
YWCA Oahu |Honolulu|Full Time
Job Description


The Homebase Program Coordinator is responsible for the daily operations of the Homebase Transitional Housing Program at YWCA Fernhurst. The residence is a 42 room facility in Makiki for women, which is functional seven days a week, 24 hours a day. Under the supervision of the Program Manager, responsibilities include; planning, designing, coordinating, evaluating and modifying the program. Homebase offers eligible, economically disadvantaged women the opportunity to prepare for a transition from challenging life circumstance to permanent housing.



Resident Communications & Support

·         Keep the needs of the program participant as a first priority

·         Able to keep a calm, unbiased, professional demeanor

·         Conducts interview and intake process for new residents

·         Orients new residents to Fernhurst and the community

·         Maintain Individual Services Plan’s (ISP’s) on a weekly basis to track goals, achievements, support needed, and progress for each participant

·         Meet with participants weekly regarding progress on their ISP, and offer counseling and resources to help them attain their goals;

·         Make referrals for services within the YWCA as well outside the agency to ensure each participant receives appropriate services for their individual needs

·         Act as a liaison between parole officers, pre-trial, probation officers, outside partners and participants to ensure program and parole compliance

·         Maintain confidentiality and objectivity when working with participants, volunteers and staff members


Program Development & Coordination

·         Develop and maintain transitional housing program, including goals and objectives relative to YWCA mission, and current and future funders

·         Develop and maintain collateral materials to support progress toward goals and objectives, and report quantitative and qualitative data

·         Administer assessment and evaluation questionnaires

·         Data tracking and reporting for various grants on Key Program Indicators (KPI’s)

·         Design and conduct seminars, classes, workshops and program events

·         Research new grant opportunities, new program ideas

·         Develop and implement a marketing strategy to recruit program participants, including one-on-one meetings with resource partners

·         As needed, participate in public speaking engagements on behalf of the organization and program funders

·         Perform related duties based on departmental need

·         Monitor and revise established policies and procedures and program documents

·         Develop and recommend long-term or short-term objectives for the program and agency

·         Responsible for managing program operations, processes, and outcomes

·         Ensure all participants remain in program compliance: a) complete two hours of community service per week; b) meet monthly to set and evaluate goals; c) attend two monthly required events; d) abide by all other policies relevant to the program and the facility

·         Carry out other duties assigned by Program Manager



·         Monitors occupancy rates as it relates to the Homebase Program

·         Create and monitor bugets for Homebase activities

·         Provides monthly reports to the Program Manager


Partnership and Community Development

·         Establish and maintain professional working relationships with parole officers, probation officers, pre-trial and outside partners

·         Attend monthly meetings off-site to remain in compliance with grant stipulations and to represent the YWCA Fernhurst in the community

·         Make referrals to partner agencies that specialize in housing resources, financial education, and employment support

·         Conduct site-visits with partner agencies and invite partners to tour our facility in return

·         Organize one monthly guest speaker to present on applicable resources



WORKING CONDITIONS:  Work is performed in both air conditioned and open-air parts of the facility.  There is occasional travel to conduct office business. 


Equipment use:

Multi-line phone system, personal computer, photocopier, fax machine, calculator, audio-visual equipment, security systems, custodial equipment, and other equipment as necessary.


Work Hours:     

Available for learning events two evenings per month. Occasional weekend and holiday availability required.



Must be able to work with people of diverse ethnic and economic backgrounds.  Ability to problem solve and willingness to be a team player. Capacity to maintain professionalism while offering personal support to each participant.



Extended periods of sitting, standing, stooping, visual, auditory, verbal, and ambulatory skills necessary to respond quickly in an emergency situation in a multi-level facility.  Ability to lift at least 25 pounds.






Solid understanding of our agency mission. Excellent verbal and nonverbal communication skills. Computer proficiency in Microsoft Word, Excel, or ability to learn.  Knowledge of trauma-informed care.



Bachelor’s degree with one (1) year experience; OR associate’s degree with three (3) years experience; OR five (5) years experience. Experience in program coordination, case management, and advocacy. Experience in providing social services primarily for women coming out of incarceration, as well as women who have past history in domestic violence, homelessness, mental health and/or substance abuse. Current standard First Aid Certification, CPR training, renewed as necessary to remain current at all times (agency will furnish). Experience working with individuals in the areas of housing, employment, and