Host/Ambassador (Part-Time)

Job Summary

The Host/Ambassador at the Kalia Theater is expected to welcome all guests,  provide timely, courteous service with guest satisfaction to all guests as the primary goal.  The Host/Ambassador is also responsible for setting up their stations including opening, running, and closing side work.  

Education & Experience: 

• High school diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be of legal age to serve alcoholic beverages, according to local state laws
• A min. of 2 years of high- volume cocktail or full restaurant service experience
• Must obtain a Liquor Commission Card prior to first day of training

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

 General Requirements:

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Property Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Property Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Have a good foundation on fromage and current cheese offerings.
• Attend all hotel required meetings and trainings.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements:

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Property Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Attend all hotel required meetings and trainings.
• Maintain a friendly and warm demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Assist in opening and closing side work as assigned.
• Complete opening/closing checklist according to standards.
• Responsible for promotion of specials and up selling.
• Process credit card charges.
• Fully comprehend and be able to operate all relevant aspects of the POS program.
• Follow all cash handling policies, and prepare closing report for night audit.
• Clear and clean tables when guests leave, return glasses to be washed.
• Full knowledge of state liquor laws.
• Assist guests with service requests when needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

This job opening was posted on 11/9/2026 and will remain open for at least 60 days.