Housekeeping Supervisor

Feb 02 2024
Waikiki Malia |Honolulu|Part Time
Job Description

The Housekeeping Supervisor is responsible for continuously looking for ways to improve each guest’s experience. The Housekeeping Supervisor is responsible for maintaining the hotel’s established cleanliness and quality standards. Candidates should be excellent communicators, detail-oriented and express a commitment to customer service.

Essential Duties

  • Greet and acknowledge all guests.
  • Answer the phone in a courteous and professional manner within 3 rings.
  • Ensure cleanliness, sanitation, and organization of housekeepers' work areas at all times.
  • Inspect guest rooms after being cleaned by the housekeeper to ensure quality standards.
  • Prepare and inspect all VIP rooms ensuring all necessary amenities are in place.
  • Ensure hotel facilities and public areas are clean and maintained.
  • Assist Housekeeping management in managing daily activities.
  • Work closely, communicate effectively, and perform duties assigned by the Director of Rooms or hotel management.
  • Responsible for ensuring the department uses correct chemicals according to OSHA Bloodborne pathogens, safety regulations, and hotel requirements.
  • Ensure storage rooms remain clean and maintained.
  • Maintain complete knowledge of departmental opening and closing procedures.
  • Assist the Director of Rooms with the inventory of guests and operating supplies.
  • Works closely with Front Desk and Maintenance to rectify problems with the guest rooms.
  • Be the “eyes and ears’ for security of the hotel.
  • Performs other related duties as may be required or assigned.

 

Education/Experience

  • High school diploma or equivalency.
  • One year of relevant experience in a hotel or similar hospitality-related operation preferred. Experience with property management systems is helpful.  
  • Any combination of education and experience would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

Physical and Mental Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

  • Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job. Duties require sitting, standing, walking, lifting, bending and stretching. Requires being able to adapt quickly to changing conditions.
  • May require lifting and carrying materials weighing up to 40 lbs. on occasion.
  • Requires working under deadlines and pressure; dealing with difficult people or situations involving customer service issues; and establishing and maintaining cooperative and productive work relationships.
  • Must have an outgoing, positive attitude in dealing with guests, management, and employees.
  • Requires ability to speak clearly to staff, managers, and guests to give instructions and explanations; ability to listen to and understand managers, staff, and guests; ability to receive and give instructions via telephone, computer messages, face-to-face, and in writing.
  • Able to handle multiple priorities; anticipate needs of the company and guests; resolve basic customer service issues.