IT Infrastructure Administrator

TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/opportunities-m1xn

Job Summary:

Under the direction of the Head of Information Technology, the IT Infrastructure Administrator is responsible for supporting, maintaining and improving the day-to-day reliable performance across all endpoints, servers, and network systems across on-premises and cloud environments.

The position focuses on implementing and maintaining reliable and secure systems that support daily organization operations while advancing critical initiatives related to security, servers, virtualization, identity management, networking, backups, disaster recovery and infrastructure modernization. It also plays a key role strengthening security posture, reducing risk, and improving systems reliability while working closely with other IT staff to deliver stable, secure platforms that support museum staff and visitors.

The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.https://honolulumuseum.org/about-us-zpj4

Minimum Qualifications:

• A bachelor’s degree in information systems, computer science, or a related field and at least five years of related professional experience, or an equivalent combination of education and experience.
• 3 years in a Systems Administrator or similar IT support role.
• Broad knowledge of administration in Windows Server and virtual machine environments.
• Strong knowledge of Active Directory and Microsoft 365 administration.
• Strong experience with Windows, MacOS, and iOS device management and troubleshooting.
• Strong knowledge of TCP/IP networking, DNS, DHCP and basic security concepts.
• Experience supporting endpoint platforms from an infrastructure management perspective.
• Strong ability to diagnose and resolve complex technical issues.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to prioritize competing needs and work independently and collaboratively in a complex environment.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:

• An advanced degree in a related field, such Information & Computer Sciences, or Cybersecurity or related certifications.
• Experience managing endpoint platforms from an infrastructure and identity perspective, including configuration standards, compliance, and integration with identity and security controls.
• Familiarity with Windows Hyper-V Server administration, enterprise NAS/SAN storage platforms, and backup and recovery appliances.
• Experience administering Microsoft 365 from an infrastructure and security perspective, including tenant configuration, identity management, and service health.
• Experience with Azure Active Directory / Entra Identity Management, including Conditional Access, Intune, and Autopilot deployment.
• Familiarity with PowerShell scripting and automation in support of infrastructure operations and security initiatives.
• Experience with enterprise switching and wireless platforms (Cisco, UniFi, Meraki, or similar), including segmentation and performance considerations.
• Experience with physical network infrastructure, including Ethernet cabling standards, installation, and troubleshooting (Cat5/Cat6).
• Exposure to IT service management practices such as incident, change, or knowledge management.
• Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
• Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

• Works collaboratively with the IT Team to support operational stability, security and service quality.
• Maintain clear and professional communication with internal teams and stakeholders, providing updates and ensuring satisfaction with IT services.
• Create and maintain detailed documentation of all IT systems, device inventories, configurations, and support activities.
• Collaborate with teammates by sharing solutions, documenting fixes, and building skills through team-based problem solving. Administer and maintain the museum’s physical and virtual server environments, including operating systems, hardware, and core infrastructure services.
• Administer and maintain infrastructure platforms such as virtualization, enterprise storage, backup systems, and recovery solutions.
• Support the availability, performance, and security of core identity and platform services, including Active Directory, Entra ID, and Microsoft 365 services.
• Support enterprise networking infrastructure, including switching, wireless, VLANs, routing, and inter-site connectivity, in coordination with other IT staff.
• Implement infrastructure security controls, including systems hardening, patching, vulnerability remediation, and configuration standards.
• Administer and support endpoint management from an infrastructure and identity perspective, including device compliance and configuration policies.
• Serve as an escalation point for complex infrastructure-related incidents and outages.
• Maintain and test backup and disaster recovery processes to ensure data integrity and operational readiness.
• Monitor infrastructure performance and capacity, identify risks or constraints, and recommend improvements.
• Develop and maintain accurate infrastructure documentation, standards, diagrams, and standard operating procedures.
• Support incident response activities by isolating affected systems and participate in remediation when security issues are identified.
• Other duties as assigned.

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The salary range for this position is $65,000 per annum to $75,000 per annum. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

• Fully covered medical, dental, and vision insurance for employee
• 12 paid holidays
• 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
• 15 days of annual sick leave
• Group retirement plans with employer matching after 2nd year
• Shop, Museum Café, and Art School discounts
• Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 50 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/opportunities-m1xn