IT Support Specialist II

Dec 08 2023
Honolulu Museum of Art |Honolulu|Full Time, $21.00 - $22.00 / hour
Job Description


Employment Status: Full-Time

FLSA Status: Non-Exempt

Pay Range: $21-$22 per hour

Work Hours: Monday-Friday 8:00am – 5:00pm. Some evenings and weekends, and special event or emergency support as needed.


Job Summary:

Under the general direction of the Head of IT, the IT Support Specialist II delivers comprehensive support for hardware and software systems across the Museum. Position duties include advanced troubleshooting, hardware and network maintenance, software support, and collaboration across departments for technology-related initiatives.


About HoMA, the Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Originally established as the Honolulu Academy of Arts, founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day. Over the decades, the museum has become known for its strong tradition of art classes and community engagement, both inside the walls of the museum and beyond. In 2011 the Honolulu Academy of Arts merged with the dynamic and vibrant Contemporary Museum, reinvigorating the museum’s contemporary holdings and ushering in an opportunity for renewed commitment to the art of our time. The Honolulu Museum of Art was born.

With a dynamic global art collection and a dedication to innovative exhibitions and engagement with contemporary artists, HoMA strives to create a broad range of meaningful art experiences that are inclusive and accessible. Over the past century, the museum’s permanent collection has grown from 500 works to more than 55,000 pieces spanning 5,000 years. The Museum has one of the largest single collections of Asian and Pan-Pacific art in the United States, including an unrivaled collection by artists of Hawaiʻi. The collection also contains significant holdings in European and American paintings, sculptures, and decorative arts; 19th- and 20th-century art; an extensive collection of works on paper, textiles, decorative arts; and traditional works from Africa, Oceania, and the Americas. Other highlights include the Samuel H. Kress Collection of Italian Renaissance paintings and the James A. Michener Collection of Japanese ukiyo-e prints. Contemporary Art from around the world has an established and growing presence in the Museum’s permanent collection.

As HoMA approaches its centennial in 2027, it is poised to embark on a new chapter guided by a renewed vision and Strategic Plan that focuses on HoMA’s core purpose: to be a home for art and education that exists for the benefit of the entire community, presented in a setting that prioritizes beauty, harmony, and promotes learning, self-awareness and connection. With acknowledgment of HoMA’s history and purpose at the forefront, the Strategic Plan charts a course for HoMA’s next chapter in a rapidly changing world. It will transform HoMA into a relevant and sustainable 21st century museum where people of all ages and from all walks of life will be invited in and reinforce HoMA’s ability to bring the art of the world to Hawaiʻi and the art of Hawaiʻi to the world.


Minimum Qualifications:

  • Highschool diploma, GED, or equivalent.
  • Excellent interpersonal, oral, and written communication skills with a strong emphasis on documentation and internal customer support.
  • Strong organizational, critical thinking, and problem-solving skills and the ability to work with diplomacy and tact.
  • Basic knowledge of TCP/IP networking, network infrastructure, and Wi-Fi networks.
  • Proficiency with Microsoft Windows and Apple macOS hardware and software.
  • Experience in hardware maintenance and upgrades for desktops, laptops, and servers as well as software installations and upgrades.
  • Experience in running Cat5/6 network cabling.
  • Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
  • Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:

  • Bachelor’s degree in computer science, information systems, or related field.
  • 1 to 2 years of previous help desk or technical support experience.
  • Proficiency in diagnosing and resolving complex technical issues.
  • Familiarity with: point-of-sales system troubleshooting; Unifi Wi-Fi topography and troubleshooting; Cisco Networking equipment; IT asset and inventory management platforms; and/or help desk ticketing systems.
  • Experience in designing and wiring layouts for offices/rooms.
  • Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
  • Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

  • Provides second-level support for complex technical issues.
  • Provides first- and second-level end-user support for hardware and software issues.
  • Collaborates with other IT team members on network troubleshooting and infrastructure projects.
  • Performs hardware and electronics repairs to end-user computers, servers, phones, tablets, and peripherals.
  • Implements and manages security and patch policies in coordination with the Systems Administrator.
  • Performs the setup of new client desktops, laptops, mobile devices, and user accounts.
  • Maintains a working knowledge of computer technology, network systems, and standard software, acting as a resource of technical information to the end-user community.
  • Identifies and prioritizes tasks, communicates issues and concerns to the team.
  • Maintains confidentiality and upholds excellent customer service standards.
  • Additional duties as assigned.

Working Conditions and Atmosphere:

The IT Support Specialist II works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.


Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.


Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.