IT and Application Support Specialist

Apr 04 2020
Na Ali'i |Honolulu|Full Time
Job Description

The IT and applications support specialist purpose is to utilize their expertise in IT systems and applications to increase the efficiency and effectiveness of Nakupuna Companies employees through Tier I-III support and by supporting the design and implementation of elegant IT solutions to difficult problems.


Job Duties Include: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.


End User Support

  • Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration.
  • Support the resolution of Tier I, II, III service desk / help desk tickets.
  • Assign new user accounts and email addresses in Active Directory/Office 365/Exchange.
  • Assist in the creation and maintenance of Support team processes and procedures.
  • Provide help desk reports on reported issues.
  • Configure end user devices such as workstations tablet and/or phones for end users 


Conference Room and Telephone Support

  • Provide technical support for Skype for Business and Microsoft Teams Users, including Skype for Business Telephony handsets.
  • Assist users in the configuration and setup of meeting rooms and meeting room technology.


Business Applications and Systems Support

  • Provide recommendation and assessment of IT, systems, and architecture to the Director of IT.
  • Leverage knowledge of IT Architectures to enhance and improve business processes and performance.
  • Evaluate emerging and requested technologies, provide support and recommendation on implementation.
  • Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc.
  • Provide end user support on various business applications.


Skills/Qualifications: Organizational and planning skills, excellent communication, customer service and problem-solving skills, Problem analysis, attention to detail and accuracy, solid judgment and decision-making ability, takes initiative and is adaptable and customer oriented.

Security +, A+, Net+, MCSA, or other IT certifications Preferred.


Education and Experience: This position requires at least (2) two years’ experience providing help desk support. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support. Associate degree preferred.  Must be a U.S. Citizen. Experience in or work for the U.S. military is also highly desirable.


Physical requirements: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


To apply, please submit an application online at our our careers page at 



        Nakupuna Companies Is Proud to Be an Equal Opportunity/Affirmative Action Employer