Kakaako Warehouse Manager

Primary Responsibilities and Duties:

Operations

• Oversee compliance with Hawaii Safety (HIOSH) regulations to ensure a safe working and customer environment. 
• Facilitate all Redistribution activity, including the occasional school tour and other community based events.
• Review financials and provide financial performance accountability of the Oahu Redistribution program.
• Oversee and/or perform all Redistribution duties including opening and closing procedures, sales, stocking and merchandising, unloading trucks, operating equipment like pallet jacks and forklifts, etc. 

Administrative/Human Resources

• Recruitment and training of new crew members.
• Manage performance reviews and provide coaching and discipline as necessary
• Perform staff training on safety, customer service, and standard operating procedures.

Customer Service/Retail Management

• Ensure outstanding customer service is practiced by all staff according to standards and policies, including walk-in donations and pick-ups.
• Maintain customer and donor satisfaction by resolving all questions or complaints.
• Oversee daily retail operations to ensure revenue goals are met. 
• Manage proper use of the retail processes in Lightspeed which includes sales, inventory, and cash handling. 

Development & General Management

• Conduct structured morning meetings.
• Promote and maintain a vibrant and engaging work environment that is positive and safe for staff, volunteers, donors, customers, and visitors.
• Promote a strong safety culture within the Redistribution Center and its departments. Take proactive steps to ensure that departments operate in compliance with all applicable local, state and federal regulations, laws, and ordinances. Take appropriate corrective action when or if any are in violation.
• Promote and demonstrate solution-based approaches to all challenges that arise in the workplace; diffuse issues in a professional and productive manner. Use the values and principles of the organization as guidance in all problem solving and decision making.
• Promote and maintain consistent, clear communication and positive relations throughout the Redistribution Center and its departments. 

Expectations & Requirements: 

• Demonstrate strong skills in positive communication, motivational leadership, negotiation, problem solving, customer service, timely and informed decision making, record keeping, basic computer skills and above all, strong people skills. 
• Demonstrate an understanding of the importance of positive people relations and team building.
• Lead with an understanding of the dynamics involved in a social enterprise/public benefit non-profit model. 
• Genuinely demonstrate passion and excitement to make things better for everyone in the workplace.