Lead Operations Specialist

The Operations Specialist plays a key role in ensuring the smooth day-to-day functioning of EPIC 'Ohana. This position provides in-person office operations support, basic IT assistance, event coordination, and high-level administrative support to the Executive Director. This position will also closely support EPIC’s Director of Finance and Operations and Director of Strategy & Innovation.

The Specialist must demonstrate an active commitment to EPIC 'Ohana’s Mission, Vision, and Values and incorporate them in all aspects of daily work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Office Operations Support

• Provide in-person support for daily office operations, ensuring a well-functioning and organized workspace.
• Serve as a point of contact for office vendor relationships.
• Support office safety and security, coordinating with building management.
• Support day-to-day operational projects and process improvements.
• Participate in team cross-training to ensure seamless workflow and coverage when colleagues are out of the office.

Executive Director and Board Support

• Provide support to the Executive Director, including, grants management, assistance with reports, and tracking priorities, as needed
• Assist with preparation of board and committee materials, maintain governance documentation, and help track board decisions and follow-up actions.
• Support special projects and initiatives led by the Executive Director

IT Support

• Provide basic, in-person IT support for staff (e.g., troubleshooting common issues and assisting with in-person distribution, collection, and tracking of EPIC equipment).
• Provide onboarding and refresher support for technology, as needed.
• Respond to routine technology questions and provide timely assistance.

Event Coordination

• Coordinate logistics for internal and external events as needed with guidance from Executive Director
• As needed, manage event timelines, materials, vendor coordination and day-of execution
• As needed, support setup, breakdown, and on-site coordination for events
• Track event details, attendance, and post-event follow-ups

OTHER DUTIES/FUNCTIONS

• Perform other related duties, as assigned.
• Regular attendance, required.
• Participate in trainings, staff meetings, and supervision, as scheduled.
• Recommend improvements to job processes and work environment to ensure quality service.
• Responsible for awareness and adherence to all company and safety policies and procedures.

MINIMUM QUALIFICATION REQUIREMENTS

• Must have a Bachelor’s degree in a related field from an accredited institution of higher learning; and
• A minimum of one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience
• Strong computer proficiency, including Microsoft Office
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong interpersonal and communication skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal, organizational, and project management skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Commitment to equity, inclusion, and EPIC’s mission to strengthen ʻohana.
• Ability to create and support public and private partnerships.
• Ability to thrive in a highly collaborative workplace with colleagues of diverse backgrounds and perspectives.
• Ability to manage time effectively and meet deadlines.
• Team player with a positive attitude and the ability to interact with all levels of the organization.
• Successful criminal and child abuse and neglect background clearance as required by state regulations for those who work with children and families in the Child Welfare System.

PREFERRED QUALIFICATIONS

• Experience in a nonprofit setting, strongly preferred.
• Experience working with data, including tracking, reporting , or basic analysis preferred.

Pay: 

• $43,000 to $53,000 per year, commensurate with experience
• Position is exempt (not overtime eligible)

Benefits:

• Company-paid employee medical insurance
• Company-paid employee dental insurance
• Optional dependant coverage (employee paid)
• Comany-paid employee group life insurance
• Paid Time Off
• 13 Company Holidays a Year
• 403(b) Retirement Savings Account
• AFLAC Supplemental Insurance
• Flexible Spending Accounts
• Pet Insurance
• Supplemental Life Insurance

EPIC is an equal opportunity employer. We consider candidates regardless of race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, genetic information, disability, or veteran status.

Due to our state contracts, EPIC employees who work with children and families in the Child Welfare System must have a successful criminal and child abuse and neglect background clearance.