Member Relations Specialist - Main Branch

Apr 28 2020
Job Description

Job Summary

Responsible for providing members the highest level of service, assisting with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments.       


Minimum Qualifications    

  • Must have detailed-oriented and high standard of confidentiality/work ethics.       
  • Must have a minimum of two (2) years related experience and/or training.   
  • Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting.      
  • Credit must be in good standing.         
  • Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.       


Aloha Pacific Federal Credit Union (APFCU) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, APFCU complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.