Member Services Coordinator

Aug 16 2018
Arcadia Family of Companies |Honolulu|Full Time
Job Description

Member Services Coordinator
Arcadia at Home
Location: Honolulu, Hawaii

  • The first accredited Continuing Care Retirement Community in Hawaii
  • Great benefits
  • Join our growing family!

We are seeking a Member Services Coordinator to join the Arcadia at Home team. The position is Full Time (40 hours per week) working 8:00am-5:00pm Monday through Friday, with flexibility to work other days and times as needed.

Key Responsibilities include but are not limited to:

  • Performs assessments, planning and service delivery for members
  • Builds relationships with internal partners, members and their families through various communication channels
  • Assesses the wellness needs of members to identify possible health care needs and services
  • Ensures that member needs are met through provision of services
  • Enters and maintains member information within electronic systems
  • Executes administrative tasks including but not limited to: billing statements and insurance payments
  • On-call 24/7 for emergencies and coordinating care as needed

The Successful Applicant must have:


  • Experience in care coordination with individuals and families; experience in Home Care coordination strongly desired
  • Ability to build strong rapport with prospects, members, families, and across the family of companies
  • Excellent communication and problem solving skills
  • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.  
  • The flexibility to meet business and members' needs
  • A valid driver's license and driving abstract indicating no moving violations
To be considered, please apply online at
The Arcadia Family of Companies is comprised of the following non-profit organizations: 
Arcadia Retirement Residence 
15 Craigside 
Central Union Adult Day Care and Day Health Center 
Kilohana Senior Enrichment Center
Arcadia Home Health and Home Care Services
Arcadia at Home

The Arcadia Family of Companies is an Equal Opportunity Employer