Member Services Coordinator

May 14 2024
Honolulu Museum of Art |Honolulu|Full Time, $20.00 - $24.00 / hour
Job Description


Job Title: Member Services Coordinator

Department: Advancement

Employment Status: Full-Time, Non-Exempt

Supervisor: Membership and Annual Fund Manager


Job Summary:

Under the direction of the Membership and Annual Fund Manager, the Member Services Coordinator provides administrative support to the Museum’s Membership and Annual Fund programs and serves as a liaison between the Museum and its donors. Key areas of responsibility include: member communications and customer service, donation acknowledgement, benefits fulfillment including member programming and events, volunteer coordination, and onsite member experience.


The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.


To learn more about HoMA, please visit our website.

Minimum Qualifications:

  • Bachelor’s degree or an equivalent combination of education, training, and experience in an administrative, customer service, or similar role.
  • 2 years of experience in an arts and culture, education, or non-profit organization.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent computer skills, including proficiency in Microsoft Office Suite.
  • Detail-oriented and self-motivated, with exceptional organizational, analytical, and time management skills, who plans practically, thinks strategically, and responds effectively to problems.
  • Previous experience with CRM (Customer Relationship Management) or other database for data entry, report generation, and fundraising analysis.
  • Ability to interface positively with high-level donors, sponsors, and stakeholders.
  • Possesses good judgment and handles confidential information with discretion, acting with the best interests of the Museum in mind.
  • Exhibits a polished presence, diplomacy, and a deep respect for and understanding of the local community served by the Museum and the Museum’s vision, mission, and values.
  • Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
  • Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:

  • Experience in fundraising, member services, sales, or donor relations and stewardship.
  • Demonstrated experience in creating positive interactions with donors, sponsors, partners, and other stakeholders to meet or exceed fundraising and donor relations goals.
  • Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
  • Interest in exploring new software and other technologies to drive process improvements in fundraising and membership.
  • Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

  • Manages HoMA’s membership telephone hotline and member/donor services email accounts to field all questions and inquiries in a respectful and timely manner.
  • Manages the entry and resolution of Customer Service Issues (CSIs) in the Tessitura database, including those forwarded by frontline museum staff.
  • Prepares and sends weekly acknowledgement letters to members and donors, including fulfillment of related benefits.
  • Works with the Membership and Annual Fund Manager to plan and execute calendar of member programs and events, including emailed digital content.
  • Coordinates the sending of event invitations and management of RSVPs for exhibition openings and member events.
  • Processes Membership and Annual Fund contributions into the Tessitura database in a timely manner, ensuring accurate donor information is included for tracking and acknowledgement.
  • Acknowledges and creates notification packages for silent auction requests and gift memberships while ensuring proper tracking in the donor database.
  • Works with the Membership and Annual Fund Manager and Communications team to produce and edit copy for member communications and onsite collateral.
  • Works closely with donors, members, and visitors in an inclusive and professional manner, creatively problem-solving and proactively maintaining positive relationships.
  • Works with Advancement team and HR to coordinate volunteers for department needs.
  • Provides general support to Museum events and outreach as needed.
  • Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others.
  • Other duties as assigned.


The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $20.00 per hour and the maximum salary is $24.00 per hour. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

  • Fully covered medical, dental, and vision insurance for employee
  • 12 paid holidays
  • 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
  • 15 days of annual sick leave
  • Group retirement plans with employer matching after 2nd year
  • Shop, Museum Café, and Art School discounts
  • Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.


Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.


Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.