Operations Manager

Sep 19 2023
American Floor and Home |Honolulu|Full Time
Category: Retail
Job Description

American Floor and Home (formerly known as American Carpet One Floor and Home), a well-established kama'aina company consistently voted as one of the best places to work, invites you to join our team of proud employee-owners as an Operations Manager to help grow our expanding business. If you are able to fulfill the following responsibilities and have the following qualifications, you could be a part of our team and become the newest employee-owner or our organization:


  • Develop and improve operational systems, processes, and best practices to ensure organizational well-being.
  • Contribute to the achievement of the company’s strategic and operational goals.
  • Use financial data to improve profitability.
  • Monitor production and perform quality controls.
  • Recruit, train, develop, supervise, and appraise human resources.
  • Address clients’ and employees’ concerns and provide solutions.
  • Manage operational systems and maintain company equipment.
  • Provide daily training and coaching based on evaluations.


  • Strong communication skills, both verbal and written.
  • Ability to build rapport with customers and staff.
  • Knowledge of organizational effectiveness and operations management.
  • Strong organizational and attention to detail skills.
  • Effective time management and deadline adherence.
  • Experience in budget development, forecasting, and oversight.
  • Familiarity with business and financial principles.
  • Strong work ethic and flexibility.
  • Ability to prioritize tasks and delegate appropriately.
  • Proficiency with Microsoft Office and other computer applications.
  • Positive impact on company culture and direction.
  • Valid driver’s license and acceptable driving record.
  • Full-time access to a personal vehicle.
  • Bachelor’s degree in operations management or related field preferred.
  • Proven work experience as an operations manager.

We believe that our employees are our greatest assets so we offer:

  • competitive compensation, 
  • attractive incentive and bonus plans,
  • ownership in the company through automatic stock distribution, 
  • career advancement opportunities, 
  • a family work culture, 
  • a rich benefit package that includes paid leaves, medical/dental plans, 401k plan, flexible spending accounts, employee discounts, and more.

American Floor and Home opened our doors in 1974 and has been 100% owned by its 130 plus very dedicated employee-owners since 2013. We are honored to be recognized as the 2021 BBB Torch Awards for Ethics, best flooring retailer in Hawaii, one of the Best Places to Work by PBN & Hawaii Business magazine, Hawaii’s Best by the Star-Advertiser, Reader’s Choice by Hawaii Home and Remodeling magazine, and winner of various other awards.

Compensation: Depending on Experience