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POSITION SUMMARY
The Operations Supervisor leads the Security and Front Desk teams at Symphony Honolulu, overseeing day-to-day building security and resident services. This role is critical for maintaining a safe, secure, and welcoming environment by supervising Residential Advisors and ensuring consistent shift coverage to support 24/7 operations.

 

 

DUTIES AND RESPONSIBILITIES

 

A.  Essential Job Duties

 

• Supervise and lead the Security team and Front Desk Residential Advisors, ensuring professional, friendly, and effective service at all times.

 

• Manage scheduling and proactively find shift coverage to maintain full staff presence across evenings, overnight, weekends, and holidays.

 

• Provide backup and fill in shifts as needed to guarantee seamless security and front desk operations.

 

• Enforce Symphony Honolulu House Rules and community standards consistently and fairly.

 

• Conduct regular facility inspections, monitor building security systems (access control, cameras, EMS, fire systems), and enforce safety protocols.

 

• Handle tenant and visitor concerns with professionalism, working to resolve issues promptly.

 

• Train, evaluate, and coach security and front desk staff to uphold high standards of service and safety.

 

• Compile and maintain detailed incident reports, shift logs, and other documentation to support building management and regulatory compliance.

 

• Coordinate with General Manager, property staff, and external agencies including law enforcement and emergency responders.

 

• Oversee key control systems and ensure compliance with OSHA and safety regulations related to building operations.

 

 

 

SUPERVISION

 

A.  Supervision Exercised:

 

Exercises indirect supervision of all subordinate security personnel. 

 

B.  Supervision Received:

 

Receives direct supervision from the Operations Coordinator and General Manager.

 

MINIMUM QUALIFICATIONS

 

A.  Experience:

 

One (1) year experience as an Operations Supervisor in a hotel, condominium or apartment facility involving supervision of a Security Department.

 

B.  Knowledge:

 

Demonstrated knowledge of building security access, camera EMS and fire systems; basic computer literacy.  Working knowledge of basic accounting procedures.

 

C.  Education/Training:

 

State Guard Card required; Accredited Residential Manager (ARM) accreditation preferred; training in Basic CPR and First-Aid; college degree desirable.