Operations and Guest Experience Coordinator

Nov 01 2018
ALTRES Office |Honolulu|Full Time, $15.00 - $20.00 / hour
Job Description

Do you love planning trips from start to finish? The Operations and Guest Experience Coordinator position may be the right fit for you! You will be managing the administrative responsibilities for hotels and cruises, as well as tours and sightseeing for the company's guests. You will also be speaking with guests, so people skills are a must. 


Reliable form of transportation is needed as you will spend part of your day traveling between the airport and hotels. 


Addition​al Responsibilities:


  • Organize and plan tours, transportation, and other facets of travel
  • Coordinate the schedule for airport arrivals, baggage, and greetings for guests
  • Handle inventory of items and giveaways for guests
  • Be present to welcome guests, give briefing, and process payments
  • Create and organize new project files and close old files
  • Answer phone calls and work with appropriate personnel for specific tasks
  • Help with updates from vendors, as well as late bookings and cancellations
  • Run errands whenever necessary
  • Get vendor invoices ready for approval
  • Work with the company's head office to handle requests to vendors
  • Keep database of vendor contracts up-to-date
  • Look over feedback and complaints from guests and make suggestions for improvement
  • Research quality giveaways for the company's guests
  • Examine destination profitability and sales
  • Assist with managerial duties when needed


Required Education and Qualifications:


  • Minimum 1 year of experience in operations, reservations, sales, or administration in the travel, hotel, or vendor industry
  • Reliable vehicle for travel is preferred
  • Effective written and verbal communication skills
  • Flexible, detail-oriented, and deadline-focused
  • Ability to work both independently and with a team
  • Computer savvy with knowledge of Microsoft Word, Excel, and PowerPoint
  • Availability to work Saturdays occasionally