Patient Care Team Lead

Oct 05 2018
Category: Healthcare
Job Description

Planned Parenthood

About this position – Patient Care Team Lead

We have 2, non-exempt, hourly PCTL positions located in our Honolulu & Kahului Health Centers. These are full time positions.


What you’ll be doing:

Performs back office and front office responsibilities as required by the health center.

Serves as a knowledgeable resource for staff and volunteers on health center operations and agency policies and procedures and actively seeks to ensure compliance.

Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources.

Optimizes patient flow to keep appointments on schedule through ongoing communication with the clinicians and the health center manager.

Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHI systems.

Provides patients and co-workers with excellent customer service in all interactions and tasks.


You’ll need to have:

High school diploma or equivalent

One or two years’ experience in an office or medical setting

National Medical Assistant Certification required

Proficient in Microsoft Office Suite and other software applications; has experience with electronic health records

Extra points for:

Experience with reproductive healthcare in a clinical office or hospital setting with knowledge of EHR


As part of our total rewards package, we offer meaningful work, generous time off and benefits, promotional opportunities, and competitive compensation.

Our attractive benefits package includes medical, dental and vision coverage for you and eligible dependents, life insurance, short and long term disability coverage, as well as a retirement plan with matching contributions by employer. We also provide transportation benefits at eligible locations.

Equal opportunity employment

PPGNHI is an equal-opportunity employer and seeks to recruit persons of diverse backgrounds -and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs or any other characteristic.  Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful and engaging.