Payroll Auditor I

Pacific Administrators (PAI) was founded in 2001 with a mission to provide exceptional Third-Party Administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds. PAI has been awarded one of Hawaii Business Magazine's Best Places to Work for 2026 and is Hawaii’s Largest Locally Owned & Operated Third-Party Administrator.

The Payroll Auditor I will work under the Payroll Audit Supervisor & Collections Representative and be responsible for performing payroll audit functions as required by the Client/Administrative Service Agreements. The Auditor will assist in the timely completion of department responsibilities, including data entry, filing, document preparation, and record organization. 

• Conduct payroll audits of employer records in accordance with department policies, procedures, and applicable collective bargaining agreements.
• Travel to employer locations, including neighbor islands, to perform scheduled on-site payroll audits.
• Review and interpret collective bargaining agreements, contracts, and procedures to ensure compliance with applicable trust fund requirements.
• Prepare accurate and comprehensive written audit reports documenting findings, discrepancies, and required follow-up actions.
• Conduct special audits and time-sensitive projects involving new and delinquent employers as assigned.
• Prepare and review professional correspondence to employers, unions, trustees, and fund professionals regarding audit findings and related matters.
• Communicate with employers through phone, email, mail, and in-person interactions to obtain information, address discrepancies, and resolve audit-related inquiries.
• Maintain accurate and organized audit files, tracking logs, and supporting documentation in accordance with client and administrative service contracts.
• Assist with delinquency and collection activities, including preparing reports, issuing notices, coordinating follow-ups, and supporting collection referrals.
• Maintain delinquency ledgers by recording transactions, updating account balances, and reconciling outstanding balances and discrepancies.
• Prepare and assist with quarterly and annual audit, delinquency, billing, and trustee reports.
• Support the Employer Control department with billing, collections, vacation discrepancies, annual vacation distributions, and other special projects.
• Assist with new employer and refresher orientations, including explaining reporting requirements, contribution procedures, and applicable trust fund obligations.
• Assist with resolving contractual issues between unions and employers, coordinating with appropriate parties and department supervisors as needed.
• Provide general departmental and operational support, including meeting preparations, deliveries, home visits, safeguarding company equipment and confidential information, and other duties as assigned.

• Associate Degree (or higher) in Accounting or Finance, or equivalent education/experience demonstrating ability to perform position duties
• 1-2 years related work experience which includes working in an office environment
• Basic accounting principles, bookkeeping and payroll experience (preferred)
• Highly Proficient in Microsoft Word, Excel, and PowerPoint
• 10-key by touch
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail oriented with strong organizational, analytical and multi-tasking skills
• Team player with the ability to work and communicate well with others
• An ability to adapt and be flexible in performing tasks as needs change. 

• PAI offices are indoors & air-conditioned while conditions may vary at client locations
• Monday to Friday, 8:00 - 4:00 PM or 8:30 AM - 4:30 PM, with a 1-hour unpaid lunch
• The duties assigned will have situations that will require extra time
• Occasional neighbor island and mainland travel is required for client meetings and conferences