Reservations Agent

Nov 23 2018
Alamoana Hotel |Honolulu|Full Time
Job Description

About Us:

At Ala Moana Hotel we are always looking for good people who represent the many cultures of our islands, people who have a strong sense of place, and people who are willing to share their knowledge and experiences openly with our guests. We value people who strive for flawlessness in their work and who know what it is to be accountable to guests, fellow employees, and the community.

We need individuals who value equality, and in keeping with that feeling, are willing to learn from as well as share with 'ohana team members and our guests. Most importantly, we are looking for people who genuinely feel aloha toward others, be they friends or strangers, and can express aloha with warmth and generosity.

The Ala Moana Hotel’s Reservations Team is often the first point of contact for our guests and creating a positive first impression is pivotal. The role can be challenging at times but for individuals who innately possess exceptional customer service skills, a charming sales personality and a passion for hospitality, the reservations agent position is ideal. If you thrive in a fast paced sales environment and energized by the thrill of finding the perfect accommodations for our guests, consider the reservations agent position.

Responsibilities include:

  • Answering telephone inquiries and be able to retrieve and respond to email correspondence.
  • Assist prospective guests by providing accurate information regarding availability, accommodation types, rates, cancel and deposit policies and promote hotel marketing programs (offer hotel specials and promotions and conditions of programs).
  • Enter, change, cancel individual reservations in our Property Management System in accordance with existing booking procedures and maintain reservations records in chronological files.

Qualified Candidates must possess:

  • The ability to communicate in English, both verbal and written.
  • Japanese language skills are preferred.
  • Excellent communication and organization skills
  • Previous customer experience and ability to work effectively under pressure
  • Exceptional problem solving skills and
  • The ability to work by themselves or part of a team


To be considered for employment, please submit an online employment application to the following link: