Residential Advisor-Security/Front Desk

Position Summary:

The Residential Advisor plays a vital role in maintaining a safe, secure, and welcoming environment for residents and guests of Symphony Honolulu. This position combines elements of security, customer service, front desk/concierge service, and basic property management operations to ensure smooth daily functioning of the building and uphold community standards.

You’ll work closely with building management to respond to resident needs, uphold building rules, and help maintain high standards of service and safety.

Key Responsibilities:

• Deliver premium, personalized customer service to residents, guests, and contractors with professionalism and a friendly demeanor.
• Greet and acknowledge residents and visitors warmly with a smile and eye contact, anticipating their needs by actively listening and responding promptly.
• Enforce building policies, rules, and local laws while maintaining a safe, secure, and welcoming environment.
• Conduct regular patrols of lobbies, corridors, amenity areas, and other common spaces to detect violations, disturbances, or maintenance concerns.
• Schedule and coordinate the use of common amenity spaces and freight elevators for move-ins and move-outs.
• Manage guest parking and loading dock areas to ensure efficient operations.
• Receive, log, and distribute incoming packages and parcels; maintain accurate records of lost and found items.
• Maintain a clean, organized, and professional front desk and security work area.
• Respond quickly and calmly to incidents, emergencies, and resident concerns, thoroughly documenting all events.
• Accurately maintain shift logs and complete detailed incident reports to support building operations and management.
• Assist emergency responders as necessary, including rapid access to building areas and communicating critical information.
• Maintain effective communication with property management, security supervisors, residents, and law enforcement to ensure coordinated operations.

Requirements:

Experience:

• At least 1 year of experience in hospitality, security, or condominium/residential settings preferred.
• Strong customer service background a plus.

Education & Certifications:

• High school diploma or equivalent required.
• Must have current Guard Card
• First Aid and AED certifications required
• Computer skills and basic typing proficiency (25 WPM)

Skills & Traits:

• Strong communication, problem-solving, and report-writing skills
• Physically able to respond quickly in emergencies, including ascending stairs and assisting with lifting up to 75 lbs if needed
• Ability to remain calm under pressure and use sound judgment
• Team-oriented and committed to maintaining a respectful, service-focused environment

Schedule & Compensation:

• Pay: $20–$22/hour (based on experience)
• Shifts: Includes evenings, overnights, weekends, and holidays
• Opportunities for overtime and advancement

Benefits:

• December holiday bonus
• Paid training
• Holiday parties and team-building events
• Family-oriented work culture
• Opportunity for career growth in property management and security services