Residential Specialist

1350 Ala Moana, Honolulu's renowned luxury condominium residences is excited to announce the opportunity for the position of Residential Specialist. If you are highly motived, have a positive attitude, and excel in providing excellent customer service; we welcome you to apply for this opportunity and join our dedicated team members.

POSITION SUMMARY

Under general supervision, this position provides a welcoming and safe environment for residents including routine, emergency, and safety control monitoring, and resident services functions and activities; serves as a central point of contact for residents, guest, and service providers; and provides exception customer service assisting with operation controls for the building.

ESSENTIAL AND GENERAL RESPONSIBILITIES

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Perform duties supporting the general safety of the building; operate a variety of electronic equipment including the radio/telephone consoles, paging stations, video camera equipment, various computer equipment and safety systems.
• Provide first point of contact to residents for an exceptional resident services experience by providing assistance and general information and interpreting and explaining requirements, policies, procedures on routine matters in accordance with established guidelines; or by referring more complex concerns to Supervisor or General Manger as appropriate.
• Operate a variety of building systems and operations equipment including the buildings entry and access system and equipment, access control systems and the closed-circuit television system; insure secure access and use of all building systems and restriction is maintained.
• Maintain parking and driveway access; appropriately follow procedures for parking; assist residents, guests and vendors.  
• Receive, respond, and process requests for accommodations with elevator reservations, deliveries, move in/out, guests, lock outs, cabs, special resident request; refer more complex item to Supervisor of General Manger.
• Conduct routine inspections of all building common elements and egress and access points surrounding areas; ensure building rules and regulations are in compliance and safety protocols are maintained with applicable rules and regulations; immediate report any concerns.  
• Compose, maintain and review a variety of reports, records and logs including, but not limited to incident/accident reports and condition reports; provide staff support as needed.
• Respond to emergencies; initiate emergency operations and response; operate emergency equipment; coordinate emergency services and communications.
• Assist other staff with general maintenance of lobby, common areas, elevators as needed.  
• Perform related duties and responsibilities as required.

Additional responsibilities for positions holding a Guard Card include, but are not limited to, the following:

• Perform duties supporting the general security and safety of the building. 
• Conduct routine inspections of all building common elements and egress and access points surrounding areas. 

EXPERIENCE AND TRAINING

Experience:

• Two (2) years of increasingly responsible direct guest services or security work experience is preferred.

Training:

• High School Diploma or equivalent education.
• Specialized clerical courses and computer software training in Microsoft Office including, but not limited to Microsoft Word, Excel, Access, Outlook, and/or PowerPoint are preferred.

License or Certificates:

• Possession of, or the ability to obtain, a valid CPR Certificate.
• Possession of, and ability to maintain, a valid Hawaii Guard Card is preferred.
• 1350 Ala Moana may provide training for CRP and Guard Card certifications for successful candidates during the probationary employment period for select candidates.

WORKING CONDITIONS: The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Environmental Conditions: Office and field environment; exposure to computer screens and other office equipment; may have exposure to heat, cold, inclement weather conditions; may be exposed to emergency situations and potentially dangerous situations. 

Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for standing, walking, sitting for prolonged periods, and ability to rapidly ascend multiple flights of stairs; talk and/or hear, in person and by telephone; use hands to finger, handle, feel, or operate standard computer and operations equipment; specific vision abilities include close vision, color vision, and the ability to adjust focus; specific hearing abilities include the ability to identify and make distinctions in sound; ability to exert light to moderate physical effort which may include bending, kneeling, reaching, pushing and pulling with force up to 75 pounds, and lifting and carrying up to 50 pounds and up to 75 pounds with assistance.