Restaurant Manager
53 By The Sea
Who we are:
With sweeping views of the Kaka’ako oceanfront and a commitment to culinary excellence, 53 By The Sea is one of the island’s premier fine dining venues. At 53 By The Sea, we pride ourselves in our passion for providing genuine and authentic care in all aspects of our service. Our team consists of some of Hawaii’s most talented and passionate leaders in the food and beverage industry, who strive to continually elevate our guest experience. We seek to equip our teams with the resources, freedom, and guidance needed to provide world class service. If you are looking to join a comfortable, growth oriented work atmosphere with a strong passion and commitment for excellence, 53 By The Sea is the place for you!Our Philosophy:
Each and every member of our team plays a crucial role towards our shared mission to make people happy by providing authentic and genuine service (Omotenashi). We believe that in order to make our guests happy, we need to do the same for our team! We aim to accomplish this by driving a supportive and growth oriented workplace culture for our team members. From our conversational family meals and team training opportunities to competitive pay and generous benefits, we strive to provide a workplace where team members can enjoy their work and thrive!
Position Overview:
The Restaurant Manager plays a pivotal role in setting and instilling the culture of the Front of House (FOH) team while ensuring excellence and care in our service. Working closely with both FOH and BOH teams, the Restaurant Manager leads and supports as needed to ensure smooth and successful service throughout the restaurant. The Restaurant Manager supports wide ranging functions in varying capacities to ensure smooth and efficient restaurant operations.
Essential Duties and Responsibilities: Include but are not limited to the following:
Supervision and Management
- Drives a cooperative, empowering, and effective team culture for team members
- Supports with recruitment, hiring, and training of team members
- Performs supervisory duties for all FOH staff, including but not limited to training, coaching & counseling, performance evaluation, etc.
- Preps and equips FOH team for all dining services needs (i.e. setup, special instructions, etc.)
- Maintains an understanding of all FOH roles and responsibilities in order to help uphold standards and assist as needed; filling in when necessary
- Drives and enforces all restaurants standards and protocols
- Leads staff meetings, briefings, and prep as needed
- Plans and manages daily operations for FOH functions
Restaurant Operations and Services
- Acts as floor lead in handling and settling guest requests, questions, and concerns
- Drives and instills a friendly and comfortable atmosphere for guests
- Supports wherever needed during service to drive smooth operations
- Assists with opening and closing the restaurant facilities in accordance with relevant procedures
- Supports all events as needed from start to finish, ensuring a positive overall restaurant experience
- Maintains an in-depth knowledge of the menu, wine list, and beverages.
- Operates and manages POS system for food and beverage orders and other functions
- Upholds the cleanliness and appearance of the restaurant
- Monitors sales and revenue data to evaluate and drive business goals
- Manages Tip pooling policies and procedures
- Provides operational reports as needed
- Other duties as needed
Education and Experience:
- High school diploma or general education degree (GED) required
- 3+ years of experience working in the restaurant industry, or equivalent combination of education and experience
- At least 2 years of supervisory experience
- Relevant higher education degree in travel, hospitality or related field preferred but not required
- Experience in POS and cash-handling systems
Skills and Qualifications:
- Excellent Teamwork and Communication skills
- Must bring an empathetic and coaching oriented leadership style
- Working knowledge of Reservations system and Microsoft Office including but not limited to Outlook, Word, Excel, Power Point, Access.
- Servsafe certification preferred but not required
- TB Clearance is required to work in the restaurant
- Manager Liquor Card License (required if hired)
Company Benefits *Certain Eligibility Requirements Apply
- 100% Covered Individual Health Benefits (Medical, Dental, Vision)
- Generous paid time off and sick leave
- Company Provided Parking or Bus Pass Reimbursement
- Personal Holidays
- Bereavement Leave
- Employee Discounts
- Lifestyle Benefits
- Much More!
To help expedite the hiring process for restaurants and food handling positions, we request that all applicants have the following document prepared and available for submission:
- State of Hawaii required Tuberculosis (TB) test with satisfactory results, more info here: https://health.hawaii.gov/tb/state-tb-requirements-2/
At Ocean Investments, we welcome and value the diversity of our team members and those we serve. Ocean Investments is committed to providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or other characteristic protected by federal, state or local laws.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.
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