Retail Store Manager - Waikele Outlet Store

Retail Store Manager - Waikele - Outlet Store

About Us:

Founded in Hawaii in 1956, Reyn Spooner is a leading designer and retailer of Aloha wear. Known for its innovation, hand-painted designs, quality craftsmanship, timeless style and “reverse print” apparel, Reyn Spooner helped pioneer “Aloha Friday” and is recognized for “The World’s Most Collected Aloha Shirts”.

The company honors its Hawaiian heritage with authentic designs and investments in the local community. Reyn Spooner sells apparel and gifts in its ten retail stores in Hawaiʻi, through specialty and finer department stores, and online at reynspooner.com.

We are a team of skilled professionals, and we are currently expanding our national presence. We are looking for experienced and passionate people to join us along this journey. With some good fortune, we hope to include you as part of our 'Ohana as well!

Job Description:

What are we looking for?

As the Waikele Outlet Retail Store Manager, you will play a key role in leading and managing our store’s daily operations. Your responsibilities will include driving sales and profitability and creating an exceptional shopping experience for visitors. You will help tell our brand story, foster a culture of aloha, and maintain operational excellence.

Key Responsibilities:

1. Customer Experience: Provide an exceptional shopping experience, sharing the brand’s story and product details.

2. Sales Strategy & Performance: Track and meet sales targets, optimize cross-selling, and develop strategies to increase traffic and customer acquisition.

3*. Inventory Management*: Oversee inventory levels, receive shipments, perform audits, and adjust stock as needed.

4. Operational Oversight: Ensure compliance with company policies, review operational reports, and manage daily sales receipts.

5. Store Presentation: Maintain store appearance, ensure stock is replenished, and collaborate with the Visual Team for optimal merchandising.

6. Leadership by Example: Lead clientelling efforts, build customer relationships, and expand the customer base.

7. Community Engagement & Events: Plan in-store events and develop relationships within the local community.

8. Performance Reviews & Feedback: Conduct regular performance reviews, provide coaching, and address issues proactively.

9. Cash & Payroll Management: Oversee cash handling procedures and approve bi-weekly payroll.

10. Staffing & Hiring: work with HR to recruit, interview, and hire qualified sales associates to ensure proper store staffing.

11. Scheduling: Create efficient schedules for the team based on peak store hours.

12. Team Motivation & Coaching: Inspire enthusiasm, coach staff to deliver top customer service, and ensure continuous training.

Supervisory Responsibilities

Directly supervises between 3-7 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervisory responsibilities include conducting interviews, hiring and training employees, planning and assigning tasks, and overseeing work. Additionally, you'll assess employee performance, provide recognition and discipline as needed, and address complaints and resolve issues.

Qualifications:

• Demonstrated experience in retail management or a comparable supervisory role (minimum of 2 years preferred).
• Strong leadership, communication, and interpersonal skills.
• Team players who are always ready to encourage and support the team.
• Skilled in Microsoft Excel, PowerPoint, and Word, with experience creating spreadsheets, presentations, and documents to streamline workflows and enhance data analysis.
• Ability to work flexible hours, including evenings, holidays, and weekends, to meet the needs of our thriving business.
• Willingness to perform other duties as required that are necessary to support the business.
• High School diploma or GED.

Physical Requirements:

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Climbing ladders up to 8 feet – occasionally
• Routine standing for duration of shift (up to 6 to 8 hours)