SNAP Outreach Worker

Dec 31 2021
Lanakila Pacific |Honolulu|Part Time
Job Description

POSITION OVERVIEW: TheSNAP Outreach Worker is responsiblefor the delivery of Lanakila Meals on Wheels’ Supplemental Nutrition Assistance Program Outreach (SNAP) contract deli​verables.  This includes developing, coordinating, and conducting related education sessions and assisting households to​apply for, maintain, and understand how to utilize their SNAP benefits.  Lanakila Meals on Wheels is Oahu’s largest and only island-wide meal provider for seniors and individuals with disabilities.  The SNAP Outreach Worker helps to address food insecurity within the senior, disabled, and other at-risk populations in line with the values and goals of the department.

ESSENTIAL DUTIES:

  • Independently conducts education sessions/presentations for potential and current SNAP recipients (e.g., benefits of SNAP, healthy eating, budget, cooking demo). The education sessions should be appealing and appropriate for the target audience and enable the Outreach Worker to share information about the audience information about the SNAP program. ​

  • Develops education curriculum including presentation materials, handouts, data collection, flyers, and any other tools related to the services—receives supervisor approval prior to implementing new materials.  Stays up-to-date and updates the curriculum to meet the needs of the participants and ensure the curriculum is current and relevant.   

  • Networks and markets the education sessions to target audiences.  Works with the supervisor to set and achieve attendance goals. 

  • Maintains a positive learning environment.  Conducts in-person and virtual sessions in ways that are conducive for learning and inclusion.  Is open to feedback and constructive criticism to continuously refine instructional methods and curriculum. 

  • Develops and maintains positive rapport with potential and active participants, host facility staff, volunteers, guest speakers, and community supporters. 

  • Screens potential applicants to determine potential SNAP eligibility and assists households with receiving SNAP benefits. 

  • Completes intakes, assessments, reassessments, applications, and other documents as needed to assist participants in becoming eligible and applying to receive program services.  Make recommendations and assist with referrals to other appropriate services as needed.  

  • Follow up on applications. Communicates with applic​ants regarding eligibility status and makes recommendations and assists with referrals to other services if ineligible for program.  

  • Follow up with active participants periodically to support participants maintaining services and assess if needs have changed. 

  • Represents the program in handling questions and complaints.  Timely and appropriately addresses program and participant issues and grievances.  Addresses any inappropriate participant behavior.  Counsel's participants and, with supervisor approval, terminates participants when appropriate. 

  • Assists in recruiting guest speakers and resources for in-person and virtual group sessions, facilitating discussions, verifying attendance, delivering meals, recording service units for billing, etc. 

  • Timely and accurately completes program reports including, but not limited to roster of attendance, length of sessions, participant comments and feedback, guest speaker/activity details, and outreach efforts.  Supports the preparation of data/reports for billing, operations, and program evaluation. 

  • Promotes all Lanakila Meals on Wheels services in-person, by phone, email, and other means available with the goal of recruiting program participants.  

  • WORK HOURS:

  • Scheduled to work approximately 20 hours/week, Mon​day to Friday between 7:30 am– 4:30 pm. Maybe required to work outside of normal business hours including weekendsand holidays to meet operational needs and contract requirements. 

  • MINIMUM QUALIFICATIONS: 

    Required: 

    • Education: Anassociatedegree from an accredited institution in Education, Communication, Marketing, Social Work,oranotherrelated field. Ahigh school diploma or Certificate of Completion or equivalentplus years of experiencewith direct support of people, training/facilitating adults,experience in human service agency or related field may qualify to be substituted on a year-to-year basis for the education requirement. 

    • Experience: 1-year experience in general office work, 1-year experience in direct customer service, sales/promotion, direct marketing, or other one-on-one customer support positions. 

    • Clearance/Certification: 1) TB clearance, 2) Criminal background check,3) Pre-employment drug and alcohol testing,4) Child Protective Services/Adult Protective background check. 

     

    • CPR/First AidCertification,Department of Health Food Handlers Safety(Obtain on the job) 

    • Valid driver’s license and clean driver abstract