SUD Counselor

Position Summary: 

Care Hawaii Inc. is a behavioral health care organization seeking a compassionate and dependable SUD Cares CSAC Counselor to support the statewide SUD CARES call center.

CARE Hawaii Inc. contracts with the Adult Drug and Alcohol Division to provide SUD Cares Call Center services. Employment is dependent upon program and operational needs, satisfactory work performance, availability of funds, and compliance with all Federal and State laws. CARE Hawaii is looking for individuals who are responsible for organizing, coordinating, and monitoring all non-clinical operations of the program under the direction of the Substance Abuse Clinical Supervisor. This may include the coordination of the information system,  maintaining program files, call logs, and reporting of data. CARE Hawaii will be offering eight (8) hours a day,  seven days a week, support to access services for community members in need of substance use disorder treatment referrals.

Position Qualifications: 

·         Minimum Education:High School Diploma or equivalent; Associates (AA) in Behavioral Health or related field preferred.

·         Minimum Field Experience: At least one (1) year full-time experience as a CSAC working in substance use or co-occurring disorder treatment program.

·         Required Certification/Registration: 

o   CSAC (Must be certified or in the process of receiving certification)

o   TB

o   Background Check

Duties and Responsibilities: 

·         Connect with community members who are requesting substance use disorder services via HAWAII Cares 988.

·         Work in a culturally sensitive manner with individuals, families, and groups to provide outreach, emotional support, virtual individual and SUD counseling, public education, and referrals when needed.

·         Receive all incoming calls, document information provided, complete intake and screening forms, and provide referral services for all callers.

·         Receive, review, approve and/or deny incoming bundles. Contact agency to review and correct bundles. Provide follow-up on rejected bundles and approval for services.

·         Possess knowledge of local and statewide resources and assistance available to individuals and families

·         Establish trust with callers and identify resources that would benefit their situation.

·         Provide counseling to callers, promote resilience and successful coping techniques, and explore the caller’s mental and emotional state-of-mind through active, comforting, positive, and problem-solving language.

·         Represent the program in the community and network with other agencies and partners to ensure needs of individuals are met.

·         Use the PROVIDER designated digital applications to provide SUD Cares services.

·         Use the ADAD designated digital applications to collect and enter SUD Cares service data in an accurate and timely manner.

·         Direct callers to the appropriate supervisory support when faced with complex or procedurally unusual situations.

·         Maintains real-time information and data regarding caller interactions, provider availability, and referral resources.