Sales Associate

Sales:

CUSTOMER SERVICE

• Greet customers as they enter the store and assist them in finding products or answering their inquiries
• Provide product recommendations based on customer needs and preferences
• Handle customer complaints and concerns with professionalism and escalate issues to management when necessary

STORE OPERATIONS

• Collaborate with team members to achieve store goals and objectives
• Process transactions accurately and efficiently using the Shopify POS system
• Participate in inventory management activities, including receiving shipments, replenishing inventory and conducting stock checks
• Adhere to company policies and procedures regarding inventory management, safety protocols and workplace conduct

PRODUCT KNOWLEDGE

• Stay informed about current promotions, sales and product features to effectively communicate them to customers
• Meet and exceed sales targets by actively promoting products, upselling and cross-selling
• Continuously strive to improve product knowledge and sales techniques through training and development opportunities

HOUSEKEEPING

• Maintain a clean and organized store environment, including restocking racks and tidying up displays

Stock:

RECEIVING

• Receive and unpack merchandise deliveries verifying the accuracy of incoming shipments against paperwork
• Sort, label and organize merchandise in the stock room according to established procedures

INVENTORY MANAGEMENT

• Monitor inventory levels and alert management when stock is running low or when there are discrepancies
• Conduct regular inventory counts and assist with periodic inventory audits as directed by management
• Assist in the implementation of merchandising plans and promotional displays

STORE OPERATIONS

• Assist customers with locating merchandise on the sales floor whilst refilling the sales floor and provide friendly and helpful service as needed
• Collaborate with team members to ensure smooth operations and efficient workflow within the store

HOUSEKEEPING

• Maintain cleanliness and orderliness in the backroom, storage areas, and stockroom, following safety protocols and guidelines