Sales Coordinator-Asia

Mar 06 2019
Alamoana Hotel |Honolulu|Full Time
Job Description

About Us:

At Ala Moana Hotel we are always looking for good people who represent the many cultures of our islands, people who have a strong sense of place, and people who are willing to share their knowledge and experiences openly with our guests. We value people who strive for flawlessness in their work and who know what it is to be accountable to guests, fellow employees, and the community.

We need individuals who value equality, and in keeping with that feeling, are willing to learn from as well as share with 'ohana team members and our guests. Most importantly, we are looking for people who genuinely feel aloha toward others, be they friends or strangers, and can express aloha with warmth and generosity.


The Sales Coordinator represents the Sales Department, both interdepartmentally and to the public, with a professional, cheerful and helpful disposition. This person supports the sales department with administrative duties in an accurate, efficient, and reliable manner. This person will also assist in the catering and convention services function when needed.


Responsibilities include but not limited to:

  • Type letters and other correspondence from verbal instructions, e.g., memos, special requests forms, gift certificate requests, JTO group contracts and menus, etc. Makes copies of paperwork and distributes.
  • Answers, handles, and directs telephone calls and inquiries for sales, as needed; includes checking availability and booking new banquet reservations in Delphi.
  • Follow up on group quotes with calls to Customers and maintains a log of inquiries with ongoing updates.
  • Input groups in Delphi, generates contracts and maintains a log of Definite Groups.
  • Update fact sheets and prepare sales kits.
  • Marketing duties include monthly review of AMH Japanese websites and providing content and image updates.
  • Translations, as requested by Hotel.

Qualified Candidates Must Possess:

  • Exceptional customer service and interpersonal skills
  • Proficient in speaking, reading and writing in both English and Japanese.
  • Proficient in Microsoft Office Applications (e.g. Word, Excel, Outlook, etc.)
  • Prior experience with a catering booking system (e.g. Delphi) preferred
  • Minimum six (6) months of clerical experience; preferably in the hotel industry
  • Bachelor’s degree in Travel Industry Management, Business Administration or a related field. An equivalent combination of education and experience may be considered.


To be considered for employment, please submit an online employment application.