Sales Operations Support Coordinator

Sep 02 2022
Category: Healthcare
Job Description

Job Summary

Coordinate a wide-range of sales operations and project-related activities to support the AMS & CPO with new group sales, renewals, enrollment sessions and activities. Maintain proficient understanding of process and procedures to ensure reliable and timely deliverables. Take actions in a responsible manner when working with sensitive and/or confidential material and interacting with diverse personalities in a fast-paced, multi-faceted environment.
Minimum Qualifications

  1. Associate's degree (A.A.) and three years of related work experience; or equivalent combination of education and related work experience.
  2. Effective verbal and written communication skills.
  3. Working knowledge of general office practices and procedures.
  4. Strong organizational skills.
  5. Effective interpersonal skills.
  6. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.

Duties and Responsibilities

  1. Manages operations support activities, prioritize, and triage the workloads of the support staff and works with other department contacts to ensure service level agreements are met. Tracks and reports on status and conducts peer review/quality assurance activities for all administrative support deliverables.
  2. Provides administrative support activities, contracts, and benefit specialist functions including but not limited to preparation of access requests, supply and inventory purchase orders and invoices, equipment repairs/maintenance, cost allocation assignments, employer group plan agreement creation, customization of guide to benefits (GTB), certificates, plan comparison matrices, summary of benefits and coverage (SBC), member and group benefit summaries and other collateral.
  3. Identifies opportunities for process improvements and develops policies and procedures/desktop procedures/workflows/forms and other tools to implement improvements. Trains staff to ensure consistency and timeliness.
  4. Effectively supports ad hoc projects; comprehends facts, clarifies issues and ideas, understands desired results and outcomes, and appropriately applies independent judgment and initiative. Analyzes, generates, and recommends solutions and coordinates action related to administrative and operations projects of medium to complex difficulty, as assigned by management in support of the department's business objective. Handles sensitive information, creates, and provides analysis of reports.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled