Security Supervisor

Sep 05 2023
Honolulu Museum of Art |Honolulu|Full Time, $20.00 / hour
Job Description


Employment Status: Full-Time

FLSA Status: Non-Exempt

Pay Range: $20.00 per hour

Work Hours: Various: 7:45am-4:45pm, 9:15am-6:15pm, 12:15pm-9:15pm, flexible due to Department Needs. Occasional events, nights, weekends, and holidays. 24-hour emergency recall availability


Job Summary:

Under the general direction of the Security Manager, the Security Supervisor position supervises, monitors, and coordinates security activities for the purpose of providing safety and security of buildings, assets, premises, staff, and visitors.


Minimum Qualifications:

  • 3 years of experience in security with at least 1 year in a supervisory capacity.
  • High school diploma or equivalent.
  • Valid driver’s license.
  • Active guard card or able to obtain one.
  • Must have the flexibility to work additional day, night, and weekend hours.
  • Knowledge of supervisory principles and practices.
  • Able to prepare detailed and accurate incident reports.
  • Excellent interpersonal skills, including verbal and written communication, customer service, and public relations.
  • Exercise tact, patience, and discretion in dealing with people of varying backgrounds and temperament.
  • Able to deal with stressful situations in a calm and effective manner.
  • Able to interact well with Police, Fire, and EMS personnel.
  • Basic knowledge of PC-based computers and software such as MS Word and Excel.
  • Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
  • Ability to work within and support a diverse community of visitors, artists, and staff.
  • Ability to build, lead, and develop a driven, diverse team of staff and volunteers.

Desired Qualifications:

  • CPR/First aid/AED certified.
  • Able to operate security equipment such as PC-based CCTV, Intruder, and Fire systems.
  • Experience in a museum environment or nonprofit organization with multiple sites and varyingdegrees of need.
  • Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

  • Opens the Museum at the beginning of the workday and closes it at the end of the day.
  • Manages daily work schedule for the assignment of officers to security posts and duties, sets priorities, and directs the daily activities of subordinate staff.
  • Issues verbal and written instructions to security officers as needed.
  • Conducts inspections of security posts to ensure officers are performing assigned duties.
  • Inspects equipment, uniforms, and general appearance of officers and makes corrections as needed.
  • Ensures officer compliance with departmental rules, regulations, policies, and procedures and recommends disciplinary action as needed.
  • Oversees the maintenance of all post equipment and assures continued proper use and operation of this equipment.
  • Responds to requests for assistance from staff, visitors, and security personnel.
  • Responds to and conducts preliminary investigation of all incidents involving criminal/suspicious activities, fire/medical emergencies, natural and other disasters, vandalism, hazardous conditions, and other incidents. Follow up with full documentation including pictures and Officer Reports.
  • Reviews Officer Reports daily to keep current with Security Officer findings and incidents.
  • Performs the duties of a security officer during staffing shortages. In the absence of the Head of Safety and Security and Security Manager, directs the activities of the department.
  • Assists with the On-the-Job Training of officers as required.
  • Operates and monitors various alarm, radio, and CCTV monitoring equipment and systems.
  • Performs other duties as assigned.
  • Supervises a shift of 10-15 security officers. Demonstrates a commitment to fostering, cultivating,and preserving a culture of diversity, equity, and inclusion through respectful communication andcooperation with others at all times, continuous training and modeling inclusive behaviors. 
  • In partnership with HR, supports the leadership team in ensuring equitable experiences,strengthening inclusion acumen, and promoting a culture of inclusivity and belonging thatembraces the contributions of all staff.

Working Conditions and Atmosphere:

Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, inclement weather, and loud noises. Work involves moderate to heavy physical activity including the lifting or carrying of up to 50 lbs. occasionally. Performs tasks involving lifting, pulling, carrying, bending climbing. Work environment involves exposure to people who are verbally abusive, hostile, violent, or conducting illegal activities. Work entails walking, sitting and/or standing for long periods of time. The Security Supervisor works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis. Staff must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the staff. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.


Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of staff. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.


Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all staff and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA staff and applicants for employment with the Museum. Any form of harassment of any staff because of any protected status is also prohibited.