Senior End User Support Analyst

Jan 08 2019
Category: Healthcare
Job Description

Job Description:

Responsible for providing end user technical support and assistance for hardware, network and system/application problems.  This includes supporting laptops, desktops, printers, peripherals and desktop applications in addition to provisioning system/application access to users.  This position interfaces directly with end users and various departments, providing services to identify, evaluate and resolve technical issues with the ability to translate and communicate solutions effectively.  Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional or service personnel as needed.  Performs software/hardware upgrades, patch management, vulnerability management, computer image management and user training.

REQUIREMENTS:

  • Bachelor's degree or an equivalent combination of education and/or related work experience.
  • Minimum two (2) years of equivalent work experience in the Information Technology field providing end user technical support.
  • Experience with troubleshooting Windows 7 and Windows 10 OS.
  • Working knowledge of Cloud-based productivity applications such as G-Suite.
  • Working knowledge of Active Directory, DHCP, DNS and Group Policy.
  • Experience with IT Service Desk Systems.

EDUCATION:

 

Bachelor's Degree