Service Consultant

Service Consultant

Job Description

We are seeking a dedicated Service Consultant to act as the primary point of communication for internal and external customers. In this role, you will collaborate within a fast-paced, high-energy environment alongside team members who are deeply passionate about providing exceptional service, offering strong pathways for career advancement.

Responsibilities

• Serve as the primary point of contact and first line of communication for internal and external customers.
• Deliver exceptional, professional, and timely customer service in a fast-paced environment.
• Collaborate effectively with team members to address inquiries and resolve customer needs.

Essential Skills

• Must have 1 to 2 years of customer service experience or comparable background in a retail, sales, or financial environment.
• Demonstrated customer service orientation with strong verbal and written communication skills.

Additional Skills and Qualifications

• Prior experience working in a call center environment is desirable.
• Demonstrated comfort, confidence, and proficiency working with computers and navigating the internet is highly desirable.

Work Environment

This role is situated on-site at the KIC facility in a collaborative, dynamic, and fast-paced operational setting.