Service Desk Technician

Nov 19 2020
Na Ali'i |Honolulu|Full Time
Job Description

Na Ali'i is looking for a Service Desk Technician to provide technical assistance and support related to computer systems, hardware, and software for the Defense POW/MIA Accounting Agency located at Pearl Harbor/Hickam in Hawaii.


Job Duties Include: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Effectively and politely communicate with customers and understand their issues
  • Provide first line support for any technical issues and problems in person, via phone, and electronically
  • Triage, understand, and route issues to the correct resources, track requests and document resolutions
  • Walk customers through troubleshooting procedures as well as train computer users
  • Install, modify, and repair computer hardware, software, and peripherals
  • Run diagnostic applications to resolve problems
  • Follow up with customers to ensure issues have been resolved
  • Install and test computers, printers, and other peripherals; configure operating system and application software programs
  • Option to travel to the continental US to provide customer support less than 10% of time

Skills/Qualifications:  Excellent communication, customer service and problem-solving skills. Multi-tasking, attention to detail and, and solid judgment.


Education and Experience: This position requires a minimum of two years of professional experience. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support.

This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP).


Clearance: Must currently hold an active Secret level of security clearance.


To apply, please submit an application online at:​obs/1492/job


The Nakupuna Companies are employers of equal opportunity that are committed to hiring a diverse workforce.  All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, ancestry, marital status, genetic information, national origin, disability or veteran status.