Steward Supervisor (Full-Time)

Job Summary

The Floor Captain at Kalia Theater is responsible for delivering exceptional guest service while providing day-to-day leadership and operational support for the Server team. In addition to performing all Server duties, this position assists with training, coaching, scheduling support, shift supervision, service standards, and ensuring efficient operation of Kalia Theater. The Floor Captain serves as a role model for service excellence, teamwork, and compliance with all company and liquor control policies. This individual helps drive revenue through upselling, guest engagement, and operational leadership while maintaining a positive and productive work environment.

Education & Experience: 

• High school diploma or equivalent required; hotel, restaurant, resort, or related hospitality experience preferred.
• Must be of legal age to serve alcoholic beverages in accordance with state and local laws.
• Minimum three (3) years of high-volume restaurant, bar, or resort food and beverage experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Demonstrated leadership, coaching, and team development skills.
• Strong knowledge of guest service standards, POS systems, and cash-handling procedures.
• Must possess a thorough understanding of applicable liquor laws and responsible alcohol service practices.
• Must obtain a Liquor Commission Card prior to the first day of training.
• Must obtain and maintain all required liquor certifications and licenses as required by law.

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

 General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all property required meetings and trainings.
• Maintain regular attendance in compliance with Property Standards, as required by scheduling, which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Property Standards and regulations to encourage safe and efficient property operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other property related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements:

• Supervise activities of stewards, pot washers, and night stewards to ensure proper utensil sanitation and storage.
• Comply and assure compliance with all safety standards by following all safety rules and procedures.
• Check banquet hallway, loading dock, and receiving area for cleanliness.
• Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
• Keep management informed of shortage of equipment and supplies.
• Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
• Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
• Knowledge of proper safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid possible injury to self or other employees.
• Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
• Follow all sanitation standards.
• Prepare route sheets for the day.

This job opening was posted on 11/9/2026 and will remain open for at least 60 days.