The Store Manager motivates and inspires all teams members to achieve store productivity and sales goals. They will do this by analyzing business and market trends as well as historical data to create strategies to drive top-line sales. You will lead a team including Assistant Managers, Lead Associates, Associates, and all other employees as well as manage payroll budgets and store-controlled expenses to ensure the store’s contribution is on target.
Main Duties and Responsibilities but not limited to:
● Perform any other duties as required by management
● Assumes overall responsibility for the store’s daily operations in every department
● Consistently creates a welcoming environment for the customer by greeting and assisting and as quickly responding to customer inquires and needs
● Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
● Maintains a strong leadership presence in-store, while ensuring that all customers receive exceptional service
● Ensures company standards are met for store and associate appearance at all times
● Prioritizes, plans, and adjusts schedules as necessary to maximize sales
● Consistently reviews payroll, ensuring appropriate staff levels at all times
● Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
● Coaches team at the moment, providing consistent and constructive feedback
● Utilizes company tools to diagnose opportunities and develops action plans to improve performance
● Ensures staff is trained and knowledgeable in customer service, merchandise and operations
● Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
● Forecasts/ reforecast business, focusing on productivity to meet sales goals
● Enforce all company policies and procedures, including health, safety, and security
● Manages store-controlled expenses to budget and identifying opportunities to increase contribution
● Regularly communicates with General Manager and President to discuss strengths, opportunities, and trends in business activity
● Identifies opportunities to drive traffic into the store through community events (fundraisers, catering, bulk purchasing, weddings, parties, etc.)
● Creates customer loyalty and creates relationships within the local community
● Ensures all pricing, signage, and displays are correct at all times
● Responsible for monitoring inventory stock levels in all departments
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