Support Specialist

Mar 31 2021
Goodwill Industries of Hawaii |Honolulu|Full Time
Job Description

Posting Name: Support Specialist (Adult Day Health)

Location: Kapolei, Hawaii

Schedule: Core Hours are Monday – Friday; 7:30am – 3:30pm; Must be flexible to work occasional evening and/or weekend hours as required.  Travel is required for this position.



Summary: Provide direct support and assistance for program participants in a variety of settings designed to achieve individual and agency goals.  You’ll be utilizing skills to help participants be more self-empowered in making daily decisions.  Position requires someone who has excellent communication, great assessment abilities, and can encourage and engage participants daily. 


Essential Duties:

·         Empowers participants to make informed decisions by providing necessary information and support.

·         Communicates effectively with participants by using active listening, verbal and non-verbal strategies and a respectful tone and approach.

·         Applies formal and informal assessments processes that will assist the participant to achieve desired goals and outcomes. 

·         Assists participants to build a network of formal and informal supports by accessing community resources, public and private services.

·         Uses effective advocacy strategies to assist participants in exercising individual, legal, and administrative rights.

·         Implements positive preventions and interventions to manage and diffuse crisis situations.  

·         Maintains confidential and accurate records by collecting, compiling, evaluating data and completing reports in a timely fashion.

·         Provides transportation to the participants.   

·         Engages in professional development activities including education, training, and shares knowledge with others.

·         Encourages participants to explore desired employment opportunities, identify barriers to employment, solutions to overcome barriers, and career planning resources.


Minimum Qualifications:

·         High School Diploma or General Education Degree (G.E.D.) or

·         6 months to 1 year related experience and/or training

·         Must have a valid Hawaii driver's license and a driver's abstract that meet company guideline.

·         Must have access to an insured vehicle with valid registration and safety check. 

·         Must be CPR/First Aid certified. 

·         Required to have TB clearance. 

·         Must have clearance of Criminal History Record and Adult/Child Protective Services Central Registry checks that meet Goodwill's standards.

·         Must be able to drive a Van Pool


At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time. 


Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.