Systems Administrator

TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/opportunities-m1xn

Job Summary:

Under the general direction of the Head of IT, the Systems Administrator supports the organization’s technology operations across systems, networks, security, identities, and end-user devices in a Microsoft Windows Server and Microsoft 365 environment. The role assists with configuring, maintaining, and supporting infrastructure, implementing modern cloud tools and endpoint management as directed by senior IT staff. Responsibilities also include monitoring system security and performance, supporting disaster recovery readiness, and developing methods of automating and streamlining routine recurring tasks while contributing to documentation and process improvements.

The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.

Minimum Qualifications:

• A bachelor’s degree in computer science or related field and at least two years of comprehensive related experience or equivalent combination of education and experience.
• Broad knowledge of administration in Windows Server and virtual machine environments.
• Strong knowledge of Active Directory and Microsoft 365 administration.
• Strong experience with Windows operating systems, MacOS, and iOS device management and troubleshooting.
• Demonstrated knowledge of TCP/IP networking, DNS, DHCP and basic security concepts.
• Must be able to quickly troubleshoot, test, and provide multiple solutions to complex problems.
• Ability to document procedures and follow established standards.
• Ability to quickly learn new hardware/software and provide timely, professional support.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently and as a team, adaptable to the needs of staff and policy changes.
• Ability to work with diplomacy and tact in response to difficult situations.
• Must be able to respond to system outages during off-hours as needed.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:

• An advanced degree in a related field, such Information & Computer Sciences, or Cybersecurity or related certifications
• Experience with central endpoint management, and configuration and deployment of devices.
• Familiarity with PowerShell scripting, automation, and SQL Server.
• Experience and knowledge with Azure Active Directory / Entra Identity Management, and Intune and Autopilot deployment.
• Familiarity with Windows Hyper-V Server administration, NAS/SAN storage, and backup appliances, Ticketing and CRM (Customer Relationship Management) software, and POS (Point of Sale) software.
• Experience with enterprise switching and wireless platforms (Cisco, Unifi, Meraki, or similar).
• Experience with Ethernet cabling, installation and troubleshooting (Cat5/Cat6).
• Experience with conference room systems and audio/video technology.
• Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
• Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

• Monitors, maintains, and troubleshoots the museum’s physical and virtual servers, including operating systems, hardware, and services.
• Supports the security, availability, and replication of servers and core services as well as the maintenance and optimization of identity and access management.
• Monitors for malware, isolating affected systems and conducting remediation.
• Assists with the configuration and deployment of operating systems, applications, and client tools.
• Mobile Device Management (MDM) policy configuration and deployment.
• Manages and administers client patching processes.
• Troubleshoots and resolves end-user support issues and requests in a timely and professional manner.
• Supports VOIP phone systems, including basic endpoint troubleshooting and coordination with the vendor as needed.
• Supports IT security policies and best practices.
• Supports the operability and security of the museum's overall systems and networks at two locations.
• Assists with backup operations to maintain organizational data integrity.
• Supports disaster recovery testing and documentation.
• Demonstrates a commitment to fostering cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors.
• In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen and promoting a culture of belonging that embraces the contributions of all staff.
• Other duties as assigned.

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $60,000 per annum and the maximum salary is $70,000 per annum. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

• Fully covered medical, dental, and vision insurance for employee
• 12 paid holidays
• 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
• 15 days of annual sick leave
• Group retirement plans with employer matching after 2nd year
• Shop, Museum Café, and Art School discounts
• Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Some evenings and weekends will be required. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.

Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.

TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/opportunities-m1xn