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Job Description

• A bachelor’s degree in computer science or related field and at least two years of comprehensive related experience, or equivalent combination of education and experience.
• Broad knowledge of administration in Windows Server and virtual machine environments.
• Strong knowledge of Active Directory and Microsoft 365 administration.
• Strong experience with WindowsOS, MacOS, and iOS device management and troubleshooting.
• Demonstrated knowledge of TCP/IP networking, DNS, DHCP and basic security concepts.
• Must be able to quickly troubleshoot, test, and provide multiple solutions to complex problems. 
• Ability to document procedures and follow established standards.
• Ability to quickly learn new hardware/software and provide timely, professional support. 
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently and as a team, adaptable to the needs of staff and policy changes. 
• Ability to work with diplomacy and tact in response to difficult situations.
• Must be able to respond to system outages during off-hours as needed.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

• An advanced degree in a related field, such Information & Computer Sciences, Cybersecurity or related certifications
• Experience with central endpoint management, configuration, and deployment of devices. 
• Familiarity with PowerShell scripting, automation, and SQL Server.
• Experience and knowledge with Azure Active Directory / Entra Identity Management, and Intune and Autopilot deployment.
• Familiarity with Windows Hyper-V Server administration, NAS/SAN storage, and backup appliances, Ticketing and CRM (Customer Relationship Management) software, and POS (Point of Sale) software.
• Experience with enterprise switching and wireless platforms (Cisco, Unifi, Meraki, or similar).
• Experience with Ethernet cabling, installation and troubleshooting (Cat5/Cat6).
• Experience with conference room systems and audio/video technology.
• Experience in a museum environment or nonprofit organization.

• Works collaboratively with the IT Team to support operational stability, security and service quality, to include the following:
• Monitoring, maintaining, and troubleshooting the museum’s physical and virtual servers, including operating systems, hardware, and services.
• Supporting the security, availability and replication of servers and core services, and the maintenance and optimization of identity and access management.
• Serving as escalation point for issues, resolving advanced technical problems across systems, devices, and applications.
• Working cross-functionally with IT staff on infrastructure, networking, cloud services, security hardening, and performance improvements.
• Supporting incident response activities by isolating affected systems and participating in remediation when security issues are identified.
• Configuration and deployment of operating systems, applications, and client tools. 
• Contributing to process improvements, automation of routine tasks, and maintaining accurate system and support documentation.
• Mobile Device Management (MDM) policy configuration and deployment. 
• Managing and administering client patching processes.
• Troubleshooting and resolving end-user support issues and requests in a timely and professional manner.
• Supporting VOIP phone systems, including basic endpoint troubleshooting and coordination with the vendor as needed.
• Supporting IT security policies and best practices. 
• Supporting the operability and security of the museum's overall systems and networks at two locations.
• Assisting with backup operations to maintain organizational data integrity.
• Supporting disaster recovery testing and documentation.
• Other duties as assigned.

 

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The range for this position is $70,000 per annum to $75,000 per annum. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Some evenings and weekends will be required. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

 

EEOC Statement:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record (except as legally applicable), citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

 

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. 

 

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is prohibited. 

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.

 

TO BE CONSIDERED APPLY DIRECTLY TO https://honolulumuseum.org/opportunities-m1xn