Sep 01 2023
Job Description




CLOSING DATE:  September 21, 2023, or until filled. Applications received after this deadline may be considered only if the position is not filled or up to the date a selection has been approved by the RCUH (whichever comes first).

INQUIRIES:  Umerang Imetengel 808-956-8848 (Oahu). 


Please apply directly on the RCUH website to be considered for the position.

(2) Regular, Full-Time, RCUH Non-Civil Service position with the Social Science Research Institute (SSRI), Telecommunication and Social Informatics/Pacific Health Informatics Data Center (TASI/PHIDC) Research Program, located at the University of Hawai‘i in Honolulu, Hawai‘i. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 


MONTHLY SALARY:  Salary commensurate with qualifications. 


DUTIES:  Plans, designs, acquires, installs, configures, programs, tests, operates, secures, maintains, monitors, and reports on information systems following a systems development life-cycle methodology. Collects and analyzes data, problem solves technical and software issues, and makes recommendations and decisions on solutions. Implements system security processes. Manages system operations, infrastructure, security, and business processes. Evaluates existing IT processes and provides technical assistance for optimization and improvement. Oversees the daily technical management of the system and networks. Takes the lead in providing end user technical support, which includes Zoom administration, personal computer (PC) troubleshooting, and email support. Distributes and assigns technical support issues to Systems Technician, and provides guidance and direction in difficult situations. 





Bachelor’s Degree from an accredited four (4) year college or university in Computer Science, Engineering, Social Science, Information Technology, Management Information Systems or related field. (Associate’s Degree from an accredited community college in Computer Science, Engineering, Social Science, Information Technology, Management Information Systems, or related field and at least two (2) years of related experience may substitute for a Bachelor’s Degree.).


At least two (2) years of experience in information systems management; IT systems and server troubleshooting; data security policies and standards in domain areas, confidentiality, integrity, and availability; PC server, network, access, and operations; and Health Information Technology (HIT).


Intermediate level of knowledge of at least two (2) of the following: Virtual Machines (VMWare), Cisco firewalls, routers and switches, Dell Firewall, Two-Factor Authentication, Microsoft Server, Active Directory (AD), SAS Server, SAS Viya, and Moodle. Working knowledge of PC and server troubleshooting. Working knowledge of programming structure and convention.


Ability to use computer operating systems (e.g., network, desktop, server/mainframe) and office applications (e.g., Microsoft Office). Ability to troubleshoot PC and server issues. Proficient with Windows OS and Linux OS. Programming skills using one (1) or more of the following: C Variance, Python, SQL, Java, SAS, and Windows and UNIX utilities. Good communication skills, both written and oral.Post Offer/Employment Condition: Must be able to pass a post offer criminal background check. Must be able to complete the UH Title IX training within twelve (12) months from date of hire. Must be able to complete the UH Information Security Awareness Training (ISAT) within two (2) weeks from date of hire, and re-certify every twelve (12) months. 


Ability to lift, carry, and move up to fifty (50) pounds of equipment and supplies.


As a condition of employment, employee will be subject to all applicable RCUH policies, procedures, and trainings and, as applicable, subject to the University of Hawai‘i's TASI/PHIDC Research Program HIPAA/PHI privacy and security policy and the HIPAA/PHI privacy and security policy of various cooperating entities/organizations. Violation of RCUH's, UH's, or business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i's TASI/PHIDC Research Program HIPAA/PHI privacy and security training and the HIPAA/PHI privacy and security of various cooperating entities/organizations, training immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity's training requirements.




Knowledge and experience in the use of technologies used by the TASI/PHIDC projects including but not limited to Tenable Nessus. Experience with CompTIA Security+, Network+, and CCNA. Experience with cloud computing technologies and platforms (e.g., Amazon EC2, Microsoft Azure, Google Cloud). Experience with open-source tools (e.g., Mirth, Zimbra, Icinga2, ElasticSearch, Logstash, Kibana, Ansible, CentOS, VeraCrypt, GPG4Win). Experience with project management tools (e.g., Microsoft Project, Asana). Experience with Cisco, Dell, and SonicWALL hardware. Experience with AlienVault or other security information and event management (SIEM) solutions. Information Systems Security Professional certification. Information Security Manager certification.


APPLICATION REQUIREMENTS: Please go to www.rcuh.com and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected]. If you have questions on the application process and/or need assistance, please call (808)956-7262. Please visit www.rcuh.com/work/benefits for more information on RCUH’s Benefits for eligible employees.    




RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University ofHawai‘i.




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.