May 16 2023
Job Description



CLOSING DATE:  April 25, 2023, or until filled. Applications received after this deadline may be considered only if the position is not filled or up to the date a selection has been approved by the RCUH (whichever comes first).


INQUIRIES:  Umerang Imetengel 956-8448 (Oahu). 


Please apply directly on the RCUH website to be considered for the position.


(2) Regular, Full-Time, RCUH Non-Civil Service positionwiththeUniversityofHawai‘iatMan​oa (UHM),TelecommunicationsandSocialInformat​icsResearchProgram(TASI),locatedinHonolul​u,Hawai‘i.Telework (from employee’s residence city and state) may be permissible subject to review and approval by Principal Investigator and RCUH. Continuationofemploymentisdependentuponpr​ogram/operationalneeds,satisfactoryworkpe​rformance,availabilityoffunds,andcomplian​cewithapplicableFederal/State laws. 


MONTHLY SALARY:  Salary commensurate with qualifications. 


DUTIES:  Under direction and oversight from the TASI/IT Systems Analyst, duties and responsibilities of the System Operators will be to: (1) Conducts the day-to-day systems and operational management of network monitoring application, TASI Web servers and applications, document management, and other TASI systems and networks; (2) Receives, examines, resolves, or routes trouble calls and tickets or problems to appropriate TASI Information and Communication Technology (ICT) analysts and programmers according to TASI escalation procedures; (3) Assists with project deliverables and project operations; and (4) Sets-up, establishes, and monitors meetings, and prepares documentation for health information technology projects, weather service and technical assistance projects. Assists with research and providing recommendations on user support needs. This is a progression job beginning with an entry level (Level I). It will assume the employee to start at Level I (unless justified and qualified to start at a higher level). Through experience, demonstrated competence, and operational needs, may be promoted to a higher level. Availability and ability to perform duties independently is expected to increase with each level of progression. 




High School Diploma or G.E.D. equivalent.At least               twenty-four(2​4)creditstowardsadegreeinInformationTechn​ology,ManagementInformationSystem,Compute​rScience, Public Health, Social Science, orother relatedfield.Vocational or professional certifications may be used to substitutecollegecredits.


Progression job with minimum experience requirements for Level I, and combination of experience and demonstrated competence and abilities for Level II. It will assume the employee to start at Level I (unless justified and qualified to start at a higher level). Experience with using computer systems,videoteleconferencing, and familiaritywithtelecommunicationterminolo​gy and concepts (including Asynchronous Transfer Mode, ATM,basicroutingandcomputing). Up to one (0-1) year of experience.


Working knowledge of MS Word and Excel, email, and webaccess.


Excellent communication skills, both orally and in writing. Ability to use web reporting and computer software, such as Microsoft Office suite.  Ability to effectively conduct work remotely (e.g., telework) as applicable. Post Offer/Employment Condition: Must be able to pass a post offer criminal background check.


Ability to lift and carry at least twenty (20) pounds.



As a condition of employment, employee will be subject to all applicable RCUH policies and procedures, and trainings and, as applicable, subject to the University of Hawai‘i's TASI Research Program HIPAA/PHI privacy and security policy and the HIPAA/PHI privacy and security policy of various cooperating entities/organizations. Violation of the RCUH's, the UH's, or the business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). Must complete the University of Hawai‘i's TASI Research Program HIPAA/PHI privacy and security training and the HIPAA/PHI privacy and security of various cooperating entities/organizations, training immediately after hire or not later than employee’s initial exposure to HIPAA/PHI. Must maintain a current status on the University’s and/or the business entity's training requirements.



Ability to operate and provide basic supportof end-user equipment and troubleshooting (e.g., set up video teleconferencecodes, camera, Telephone Bridge, etc.).Ability to manage program scheduling requests.  Experience in working within a government or educational institution. Understanding of the Pacific region healthcare stakeholders. Understanding of the Commonwealth of the Northern Mariana Islands (CNMI) Medicaid program and requirements. Experience in healthcare or Health Information Technology (HIT). Knowledge of Medicaid eligibility and enrollment or claims data and systems.


APPLICATION REQUIREMENTS: Please go to www.rcuh.com and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected] If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-8376. Please visit www.rcuh.com/work/benefits for more information on RCUH’s Benefits for eligible employees.    


RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University ofHawai‘i.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.