Tier 1 Support Help Desk

May 29 2019
ALTRES Technical |Honolulu|Full Time, $40,000 - $45,000 / year
Job Description

A well-known company that works with Hawaii's top businesses and local government agencies has a full-time Support Help Desk opening. This role will resolve computer hardware and software problems, troubleshoot and resolve issues, and maintain network systems and servers. 


Qualified candidates have 2 years of previous technical support experience, excellent problem-solving skills, and a great work initiative with a willingness to learn. 


Additiona​l Responsibilities:


  • Dispatch incoming phone support requests and online tickets
  • Troubleshoot and resolve requests in a timely manner
  • Test computer hardware, software, and applications
  • Maintain business server and network systems 
  • Perform other duties as needed 


Required Education and Qualifications:


  • Associates Degree in Computer Science or related field; Bachelor’s Degree desirable
  • Minimum 2 years providing technical support in an IT environment
  • Technical certifications a plus
  • Working knowledge and experience in Windows, Citrix and Terminal Server environments
  • Good knowledge of Windows desktop operating systems, applications, computer software and hardware, and networks
  • Valid driver's license for outside requests