May 11 2023
Job Description



CLOSING DATE:  May 24, 2023, or until filled. Applications received after this deadline may be considered only if the position is not filled or up to the date a selection has been approved by the RCUH (whichever comes first).


INQUIRIES:  Rodrigo Romo (808) 932-2410 (Hawai‘i). 


Please apply directly on the RCUH website to be considered for the position.


Regular, Full-Time, RCUH Non-Civil Service position with the Visitor Information Station (VIS), Maunakea Shared Services (MKSS), located at Halepōhaku, on the island of Hawaiʻi. Continuation of employment is dependent upon program/operational needs, satisfactory work performance, availability of funds, and compliance with applicable Federal/State laws. 


MONTHLY SALARY RANGE:  $2,767-$3,951/Mon.


DUTIES:  Interacts with visitors to Maunakea through the Visitor Information Station (VIS) programs. Provides safety information to visitors about the hazards encountered on Maunakea and provides advice on how to have a safe trip. Provides resource protection to visitors to help prevent damage to the sensitive environment on Maunakea. Works as a cashier and stock person at the bookstore. Presents all aspects of VIS stargazing programs to school groups and other special use groups. Performs various housekeeping duties. Must be able to work variable hours. Must be able to work weekends, holidays, and flexible schedule. Drives to VIS from Hilo and occasionally to the summit. Progression from a VIS Interpretive Guide I to VIS Interpretive Guide II may be possible upon demonstrated ability to meet established performance factors and project specific competencies, including satisfactory completion of all required trainings. 




Associate’s Degree from an accredited community college or at least two (2) years of college level course-work. (High School Diploma or G.E.D. equivalent and at least two (2) years in tourism, customer service, website marketing, or sales may substitute for an Associate’s Degree.).


At least six (6) months of experience as an interpretive guide or similar work demonstrating an ability to educate in a professional manner or to provide customer service that is consistent with mission, corporate values and culture of the VIS.


Knowledge of Hawaiian culture, astronomical, geological, archaeological, natural history, and/or environmental features of Maunakea. Familiarity with the night sky, including the locations of planets, nebulae, etc.


Ability to use email, Internet, and standard office computer applications. Ability to communicate interpretive material to the public in an informative and interesting manner. Excellent verbal and written communication skills with internal and external audiences. Proficient in all abilities and skills outlined in established performance factors and project specific competencies. Demonstrated proficiency in following project’s administrative, operational and safety protocols. Must possess a valid driver’s license (and if use of personal vehicle on the job is required, must also have valid personal driver’s insurance equivalent to Hawai‘i’s No-Fault Driver’s Insurance) and maintain throughout the duration of employment. Post Offer/Employment Condition:  Must be able to pass a post offer criminal background check. Must possess Certification in First Aid/CPR (or be able to obtain and maintain the certificate following the training provided within six (6) months from date of hire) and maintain throughout duration of employment.


Primary work site is located 9,300 feet above sea level with wide temperature variations.


Post Offer/Employment Conditions: Must be able to work at 14,000 feet and pass a post offer high altitude medical examination on an ongoing basis. Must obtain a medical doctor’s approval for work at high altitudes.


As a condition of employment, employee will be subject to all applicable RCUH policies, procedures, and trainings and, as applicable, subject to University of Hawai‘i's and/or business entity's policies, procedures, and trainings.  Violation of RCUH's, UH's, or business entity's policies and/or procedures or applicable State or Federal laws and/or regulations may lead to disciplinary action (including, but not limited to possible termination of employment, personal fines, civil and/or criminal penalties, etc.). 



Bachelor’s Degree from an accredited four (4) year college or university in a field applicable to at least some of the described duties. Firsthand experience with Maunakea and its astronomical, cultural, or natural resources. Experience operating astronomical telescopes or astronomical imaging devices. Experience with construction, maintenance, or repair of optical or astronomical equipment. Experience with computer, networking, or website construction and maintenance. Experience working at high altitudes. Experience working within retail or volunteer programs. Proficiency in a second language besides English. Knowledge of Hawaiian language and Hawaiian culture.


APPLICATION REQUIREMENTS: Please go to and click on “Job Postings.” You must submit the following documents online to be considered for the position: 1) Cover Letter, 2) Resume, 3) Supervisory References, 4) Copy of Degree(s)/Transcript(s)/Certificate(s). All online applications must be submitted/received by the closing date (11:59 P.M. Hawai‘i Standard Time/RCUH receipt time) as stated on the job posting. If you do not have access to our system and the closing date is imminent, you may send additional documents to [email protected] If you have questions on the application process and/or need assistance, please call (808)956-7262 or (808)956-8376. Please visit for more information on RCUH’s Benefits for eligible employees.


RCUH’s mission is to support and enhance research, development and training in Hawai‘i, with a focus on the University of Hawai‘i.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.