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Job Description

The Design Center Administrator serves as the welcoming first point of contact for customers and plays a critical role in delivering an exceptional showroom experience. This position provides administrative, customer service, and operational support to the Design Center, Home Planning, and Project teams in a fast-paced, customer-focused environment. The ideal candidate is highly organized, detail-oriented, and skilled at multitasking while maintaining a warm and professional demeanor.

Hours

Full-time, Mon - Fri : 7:30 a.m. - 4:30 p.m. or 8:00 a.m. - 5:00 p.m.

Location

Nimitz, Honolulu, Oahu

Pay

$21 to $23 an hour

Responsibilities

• Open and close the showroom daily and ensure the space is clean, organized, and customer-ready.
• Stock and maintain refreshments, office supplies, and showroom materials.
• Coordinate showroom maintenance, repairs, and vendor services.
• Assist with events, promotions, product launches, and display setup.
• Greet and assist customers promptly, creating a positive first impression.
• Answer and route phone calls, respond to inquiries, and manage messages.
• Provide basic information about showroom products and services.
• Address customer concerns professionally to ensure satisfaction.
• Provide administrative support to Home Planning Consultants, Kitchen & Bath Designers, and project teams.
• Manage customer files, brochures, and documentation.
• Assign and track leads using HubSpot.
• Process customer payments when team members are unavailable.
• Support on-site sales efforts and attend product knowledge training.
• Maintain project trackers and data records using approved systems.
• Assist with reporting and documentation for Design Center and Home Planning programs.
• Support Program Managers with administrative tasks and budgeting assistance.
• Monitor and replenish office and showroom supplies.
• Track replacement parts and materials stored in the showroom.
• Coordinate item pickup and inventory needs with design staff.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in administrative, customer service, or front-desk roles preferred.
• Strong organizational and time-management skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Customer-focused mindset with a professional and welcoming demeanor.
• Proficiency in Microsoft Office and general office technology; experience with CRM systems (e.g., HubSpot) preferred.
• High attention to detail with strong follow-through skills.
• Ability to work independently and collaboratively within a team environment.
• Comfortable handling confidential information and financial transactions.