Connecting the right people to the right jobs

Job Description

One of Hawai'i's local companies that was voted Top Places to Work is seeking a Billing Specialist. The ideal candidate will have some experience with billings, collections, and office experience.

Hours

Full-time, Monday-Friday, 8:00am-4:30pm

Location

Honolulu, Oahu

Pay

$22 to $24 an hour

Responsibilities

• Administer COBRA services, including enrollment changes, eligibility updates, notifications, and refunds while following applicable regulations.
• Process premium payments, cash receipts, and account reconciliations for group and individual plans.
• Maintain accurate eligibility information across COBRA software and internal systems.
• Respond to billing, payment, enrollment, eligibility, and COBRA inquiries by phone and email.
• Follow up on overdue group premiums, document collection activity, and escalate accounts requiring management attention.
• Research and resolve billing, payment, contract, and eligibility discrepancies by coordinating with customers and internal teams.
• Provide billing and COBRA guidance to employer group administrators and assist with online service platforms.
• Process invoices, customer correspondence, incoming mail, and payment transactions while maintaining proper controls.
• Scan, organize, and maintain billing, COBRA, and individual plan records in accordance with retention procedures.
• Identify opportunities to improve department processes, efficiency, customer support, and system functionality.

Qualifications

• High school diploma or equivalent required.
• Degree in accounting, finance, bookkeeping, business administration, or a related area preferred.
• At least two years of experience in billing, customer service, accounts receivable, collections, payment processing, cash handling, enrollment, or administrative support preferred.
• Healthcare, insurance, employee benefits, or COBRA experience is a plus.
• Ability to maintain confidential information and proficiency in Microsoft Word, Excel, Windows, and related computer applications.