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Job Description

We are seeking a Claims Operations Associate to support the daily functions of a busy claims department. The ideal candidate is detail-oriented, organized, and enjoys working in a fast-paced, team-oriented environment. This role involves handling claim intake, customer calls, and document processing, with opportunities to take on additional responsibilities in reporting and data management as experience grows.

Hours

Full-time, Monday to Friday, 7:30am-4:00pm. May require occasional overtime.

Location

Honolulu, Oahu

Pay

$19 to $20 an hour

Responsibilities

• Process incoming claim notices received via email, fax, or mail; enter claim details into the system and upload supporting documents.
• Handle inbound claim-related calls, including new claim intake and inquiries from policyholders, claimants, and service providers.
• Answer and route general operator calls to appropriate departments.
• Monitor shared email inboxes and distribute communications to the correct team members.
• Prepare, scan, and quality-check incoming mail and inter-office documents.
• Generate and maintain departmental reports and claim metrics.
• Enter and update data in the claims system with accuracy and timeliness.
• Perform other administrative and operational duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• 2-3+ years of general office experience (3+ years preferred for senior-level consideration).
• Experience in customer service, call center, or insurance environment a plus.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Accurate keyboarding (40-45 WPM).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, high-volume environment with shifting priorities.
• Professional and customer-focused demeanor.